Freight Coordinator

Global Express; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Inclusive parental leave policy

Competitive salary

Upskilling and mentoring

Job summary

Global Express on the Gold Coast is seeking a Freight Operations Coordinator for a fixed-term role at our Arundel depot. You will move between depot floor and office, assisting customers with freight collections and enquiries while handling administrative duties to keep daily operations running smoothly.

The role requires hands-on experience in a depot environment, strong communication, and meticulous data handling.

Qualifications

• Previous experience in customer service, administration, freight coordination or transport operations will be highly regarded.
• Strong communication skills and confidence dealing with customers, drivers and internal teams.
• Comfortable working in a hands-on depot environment, including regularly moving between the office and operational floor and handling small parcels.
• Strong attention to detail and accuracy when completing administrative tasks and documentation.
• Ability to manage competing priorities in a fast-paced operational environment.
• A proactive, reliable approach with the ability to work independently and as part of a team.

Responsibilities

• Assist customers with freight collections, enquiries and damaged freight matters, providing a helpful and professional service.
• Support the movement and handling of small parcels across the depot, including locating, sorting and preparing freight for collection.
• Liaise with customers, drivers and depot staff to coordinate freight movements and resolve day-to-day issues.
• Prepare and manage freight manifests, ensuring consignments are accurately recorded and allocated.
• Complete data entry, freight documentation and general administrative tasks.
• Conduct driver debriefs, process returned paperwork and follow up on discrepancies.
• Carry out freight and documentation audits to maintain operational accuracy and compliance.
• Provide flexible, hands-on support across both the depot floor and administration functions as required.

Skills

Customer service

Administration

Freight coordination

Transport operations

Attention to detail

Teamwork

Job description

We are seeking a Freight Operations Coordinator to join our team at our Arundel depot on the Gold Coast. This is a fixed-term position until the end of February 2027, working Monday to Friday.

This is a hands-on, customer-facing role supporting the day-to-day operations of our freight hub. You'll regularly move between the depot floor and office, assisting customers with freight collections, damaged freight enquiries and general freight-related requests, while supporting the operational and administrative requirements of the depot.

The role involves handling and moving small parcels, coordinating freight activities and completing administrative tasks to ensure freight is processed accurately and daily operations run smoothly.

Key Responsibilities

• Assist customers with freight collections, enquiries and damaged freight matters, providing a helpful and professional service.
• Support the movement and handling of small parcels across the depot, including locating, sorting and preparing freight for collection.
• Liaise with customers, drivers and depot staff to coordinate freight movements and resolve day-to-day issues.
• Prepare and manage freight manifests, ensuring consignments are accurately recorded and allocated.
• Complete data entry, freight documentation and general administrative tasks.
• Conduct driver debriefs, process returned paperwork and follow up on discrepancies.
• Carry out freight and documentation audits to maintain operational accuracy and compliance.
• Provide flexible, hands-on support across both the depot floor and administration functions as required.

Skills & Experience

• Previous experience in customer service, administration, freight coordination or transport operations will be highly regarded.
• Strong communication skills and confidence dealing with customers, drivers and internal teams.
• Comfortable working in a hands-on depot environment, including regularly moving between the office and operational floor and handling small parcels.
• Strong attention to detail and accuracy when completing administrative tasks and documentation.
• Ability to manage competing priorities in a fast-paced operational environment.
• A proactive, reliable approach with the ability to work independently and as part of a team.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.