Freight Coordinator

Team Global Express Pty Ltd; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career development & training

Flexible work options (including work‑

Parental leave

Employee recognition

Job summary

Team Global Express Pty Ltd is seeking a Freight Operations Coordinator for our Arundel depot on the Gold Coast. This fixed-term role runs Monday to Friday until the end of February 2027, involved in hands-on, customer-facing tasks to support daily freight hub operations.

The role moves between depot floor and office, assisting customers with freight collections, damaged freight inquiries and related requests while handling small parcels, coordinating activities and ensuring accurate processing

Qualifications

• Previous experience in customer service, administration, freight coordination or transport operations.
• Strong communication skills and confidence dealing with customers, drivers and internal teams.
• Comfortable working in a hands-on depot environment, including moving between office and floor and handling small parcels.
• Strong attention to detail and accuracy when completing administrative tasks and documentation.
• Ability to manage competing priorities in a fast-paced operational environment.

Responsibilities

• Assist customers with freight collections, enquiries and damaged freight matters, providing a helpful and professional service.
• Support the movement and handling of small parcels across the depot, including locating, sorting and preparing freight for collection.
• Liaise with customers, drivers and depot staff to coordinate freight movements and resolve day-to-day issues.
• Prepare and manage freight manifests, ensuring consignments are accurately recorded and allocated.
• Complete data entry, freight documentation and general administrative tasks.
• Conduct driver debriefs, process returned paperwork and follow up on discrepancies.
• Carry out freight and documentation audits to maintain operational accuracy and compliance.
• Provide flexible, hands-on support across both the depot floor and administration functions as required.

Skills

Customer service

Administration

Freight coordination

Communication

Job description

About the Role

We are seeking a Freight Operations Coordinator to join our team at our Arundel depot on the Gold Coast. This is a fixed‑term position until the end of February 2027, working Monday to Friday. This is a hands‑on, customer‑facing role supporting the day‑to‑day operations of our freight hub. You'll regularly move between the depot floor and office, assisting customers with freight collections, damaged freight enquiries and general freight‑related requests, while supporting the operational and administrative requirements of the depot. The role involves handling and moving small parcels, coordinating freight activities and completing administrative tasks to ensure freight is processed accurately and daily operations run smoothly.

Key Responsibilities

• Assist customers with freight collections, enquiries and damaged freight matters, providing a helpful and professional service.
• Support the movement and handling of small parcels across the depot, including locating, sorting and preparing freight for collection.
• Liaise with customers, drivers and depot staff to coordinate freight movements and resolve day‑to‑day issues.
• Prepare and manage freight manifests, ensuring consignments are accurately recorded and allocated.
• Complete data entry, freight documentation and general administrative tasks.
• Conduct driver debriefs, process returned paperwork and follow up on discrepancies.
• Carry out freight and documentation audits to maintain operational accuracy and compliance.
• Provide flexible, hands‑on support across both the depot floor and administration functions as required.

Skills & Experience

Previous experience in customer service, administration, freight coordination or transport operations will be highly regarded. Strong communication skills and confidence dealing with customers, drivers and internal teams. Comfortable working in a hands‑on depot environment, including regularly moving between the office and operational floor and handling small parcels. Strong attention to detail and accuracy when completing administrative tasks and documentation. Ability to manage competing priorities in a fast‑paced operational environment. A proactive, reliable approach with the ability to work independently and as part of a team.

About Team

Global Express Team (TGE) is an Australian‑owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond
• An inclusive workplace, works for everyone
• We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview.

The last step is undergoing pre‑employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand. Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.