Administration Assistant - Fixed Term contract

Team Global Express; Mount Isa City; On-site; AUD 52,000 - 65,000; Full time

Job summary

Team Global Express in Mt Isa, QLD is seeking a full-time Administration Assistant on a fixed-term contract until July 2027. You will support depot operations with data entry, records, and reporting, while handling customer enquiries and documenting freight processes.

Working primarily in the office, you may assist on the depot floor to locate freight, coordinate bookings, create manifests, and ensure accurate paperwork is completed on time. Strong organization is essential.

Qualifications

• Previous administration or office support experience.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.

Responsibilities

• Provide comprehensive administrative support to depot operations, including data entry, record maintenance, reporting, and general office administration.
• Manage customer communications through phone, email, and face-to-face interactions, ensuring a high level of customer service.
• Coordinate freight movements by processing bookings, creating manifests and trip documentation, preparing freight paperwork, and generating labels.
• Monitor freight status, contact customers regarding arrivals, and assist with freight enquiries, dock searches, and freight tracking within the depot.
• Prepare and process documentation for drivers, subcontractors, and carriers, ensuring accuracy and compliance with company procedures.
• Support depot administration activities, including pallet control, carrier payments, and operational reporting.
• Work collaboratively with operational teams to ensure the efficient and compliant day-to-day running of depot activities.

Skills

Data entry

Customer service

Organisational skills

Communication

Time management

Office software

Tools

Microsoft Office

Job description

Administration Assistant - Fixed Term contract

Full-Time | Fixed-Term Contract until July 2027 | Monday to Friday PM Shift (2.00pm start time)

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering across Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

About the Role

Team Global Express is seeking a reliable and detail-focused Administration Assistant to join our team based in Mt Isa, QLD on a full-time fixed-term contract until July 2027.

This is a hands-on administration role supporting the day-to-day operation of our depot. You’ll work closely with customers, drivers and our operational teams, helping ensure freight documentation customer enquiries and general administration are completed accurately and on time.

The role will primarily be office-based however, you may occasionally need to assist on the depot floor to locate or identify freight.

What You’ll Do

Provide comprehensive administrative support to depot operations, including data entry, record maintenance, reporting, and general office administration.

Manage customer communications through phone, email, and face-to-face interactions, ensuring a high level of customer service.

Coordinate freight movements by processing bookings, creating manifests and trip documentation, preparing freight paperwork, and generating labels.

Monitor freight status, contact customers regarding arrivals, and assist with freight enquiries, dock searches, and freight tracking within the depot.

Prepare and process documentation for drivers, subcontractors, and carriers, ensuring accuracy and compliance with company procedures.

Support depot administration activities, including pallet control, carrier payments, and operational reporting.

Work collaboratively with operational teams to ensure the efficient and compliant day-to-day running of depot activities.

What You’ll Bring

Previous administration or office support experience

Strong organisational and time management skills

Excellent written and verbal communication skills

High attention to detail and accuracy

Proficient in Microsoft Office Suite

Ability to manage multiple priorities and work independently

Safety & PPE

As the role may require you to enter operational areas of the depot:

Steel-cap safety boots are required and must be provided by the employee.

High-visibility PPE will be provided by Team Global Express.

If you’re organized, comfortable working in a busy depot environment and enjoy a role where no two days are exactly the same, we’d love to hear from you.