Freight Forwarding: Customer Service Team Lead (Hybrid)

PATH4 Group; Sydney; Hybrid; AUD 108.000 - 132.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangements

Zusammenfassung

PATH4 Group in Alexandria, NSW is seeking an experienced Customer Service Supervisor to lead a small team within a global freight forwarding operation. You will provide day-to-day leadership, ensure high service levels and work closely with Operations, Sales and internal teams to deliver a seamless customer journey.

Ideal candidates bring 5–10 years in freight forwarding, strong customer service experience, leadership potential and a proactive, solutions-focused mindset.

Qualifikationen

• 5-10 years' Freight Forwarding experience.
• Strong customer service and customer-facing experience.
• Ability to step into leadership and develop management skills.
• Strong communication and relationship-building skills.
• Good commercial awareness with focus on service and profitability.

Aufgaben

• Lead, support and develop a small Customer Service team of 5–6.
• Manage customer relationships, escalations and service issues.
• Collaborate with Operations, Sales and internal teams for a smooth experience.
• Oversee shipment coordination and handovers.
• Assist with complex customer requirements.
• Identify process, service level and efficiency improvements.
• Support onboarding, reporting and quotations for customers.
• Apply operational knowledge to provide practical solutions.
• Contribute to overall team performance and development.

Kenntnisse

Customer service

Leadership experience

Relationship building

Operations knowledge

Communication skills

Jobbeschreibung

PATH4 Group in Alexandria, NSW is seeking an experienced Customer Service Supervisor to lead a small team within a global freight forwarding operation. You will provide day-to-day leadership, ensure high service levels and work closely with Operations, Sales and internal teams to deliver a seamless customer journey.

Ideal candidates bring 5–10 years in freight forwarding, strong customer service experience, leadership potential and a proactive, solutions-focused mindset.