Customer Service | Forwarding | SYD and MELB

PATH4 Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

PATH4 Group is seeking Senior Customer Service Representatives for our freight forwarding team in Sydney (Botany) and Melbourne (CBD). You will manage relationships, coordinate international air and sea shipments, and ensure smooth end-to-end service from origin to destination.

This role offers a four-day in-office, one-day work-from-home hybrid setup within a growing Australian-owned logistics business. You will collaborate with overseas agents and internal teams to deliver outstanding customer

Qualifications

• Experience in international freight forwarding, especially customer service or account management.
• Solid understanding of air and/or sea freight operations.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage competing priorities.
• Proactive approach to problem-solving and managing customer expectations.
• Experience using CargoWise or similar freight management system.
• Collaborative mindset and commitment to outstanding service.

Responsibilities

• Manage and develop relationships with a portfolio of customers.
• Coordinate international air and/or sea freight shipments across imports and exports.
• Provide proactive shipment updates and manage customer enquiries.
• Monitor shipments and resolve operational issues, delays and escalations.
• Liaise with overseas agents, shipping lines, airlines, transport providers and internal teams.
• Ensure accurate documentation and adherence to processes and compliance.
• Identify opportunities to improve processes and enhance the customer experience.
• Collaborate with operations and other teams to meet customer expectations.
• Share knowledge and support a positive team environment.

Skills

Freight forwarding

Customer relations

Air/Sea freight

Communication

Problem solving

CargoWise

Team collaboration

Organization

Tools

CargoWise

Job description

Customer Service | Forwarding | SYD and MELB

Customer Service Representative - Freight Forwarding

Locations: Botany, Sydney (2 positions) CBD, Melbourne (2 positions)

Join a growing Australian-owned logistics business!

Are you an experienced freight forwarding professional who loves building customer relationships, solving problems and delivering exceptional service? Were partnering with a proudly Australian-owned international freight forwarding business that is continuing to expand its footprint and strengthen its position in the market.

Following a recent acquisition, the business is entering an exciting new chapter of growth, bringing together established industry expertise and an expanded service offering.

Were currently recruiting for four Senior Customer Service Representatives, with two positions available in Sydney and two in Melbourne. These are fantastic opportunities to join an established, growing organisation where you can make a genuine impact, work alongside experienced teams and continue developing your career!

About the role

Were looking for customer-focused Senior Customer Service Representatives who understand the importance of building strong relationships, taking ownership and ensuring shipments move seamlessly from origin to destination.

Working closely with customers, overseas agents and internal operations teams, youll play a key role in delivering a consistently high level of service while helping maintain and strengthen valuable customer relationships.

Your responsibilities will include:

• Managing and developing strong relationships with a portfolio of customers.
• Coordinating international air and/or sea freight shipments across import and export operations.
• Providing proactive shipment updates and managing customer enquiries.
• Monitoring shipments and resolving operational issues, delays and escalations.
• Liaising with overseas agents, shipping lines, airlines, transport providers and internal stakeholders.
• Ensuring accurate documentation and adherence to relevant processes and compliance requirements.
• Identifying opportunities to improve processes and enhance the customer experience.
• Working collaboratively with operations and other internal teams to ensure customer expectations are met.
• Sharing your knowledge and experience with colleagues and supporting a positive team environment.

About you

Youre an experienced freight forwarding professional who enjoys being hands-on, building relationships and finding solutions! You take pride in your work, communicate confidently and understand that great customer service is about more than simply providing shipment updates.

Ideally, youll bring:

• Previous experience in international freight forwarding, ideally in customer service, client services or account management.
• A sound understanding of air and/or sea freight operations.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to problem-solving and managing customer expectations.
• Experience using CargoWise or a similar freight management system.
• A collaborative mindset and a genuine commitment to delivering outstanding service.

Whats in it for you?

• Join a growing Australian-owned business with an expanding international footprint.
• Be part of an exciting growth phase following a recent acquisition.
• Work within an experienced team where collaboration and customer relationships matter.
• Enjoy the opportunity to contribute ideas, improve processes and make a real difference.
• Continue developing your career within the international freight forwarding industry.
• Enjoy a hybrid working arrangement of four days in the office and one day working from home.
• A fun and energetic team where who will support you and ensure you love your job!

Salary

$90,000 to $120,000 + super. Offer is based on your level of experience.

With two positions available in Sydney (Botany) and two in Melbourne (CBD area), there are multiple opportunities to find the right fit for your experience and career goals.