Operations Support

Team Global Express; Townsville City; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary above industry</n>—

Upskilling, training & mentoring

Employee perks & discounts

Flexible work including work from home

Inclusive parental leave policy

Peer recognition awards

Diverse and inclusive workplace

Job summary

Team Global Express is seeking an Operations Support Officer to be the hub connecting customers, drivers, depot teams, and fleet operations. You will help ensure freight moves on time, with a strong emphasis on accuracy, communication, and proactive problem solving.

The role offers variety, teamwork, and opportunities to grow within a safety‑focused organisation that values its people and performance.

Qualifications

• Background in office administration, logistics, or operations coordination.
• Able to prioritise and stay organised in busy periods.
• Clear and confident communication with customers, drivers, and management.
• Ownership mindset and proactive problem solving.
• Comfortable with data entry and learning new systems.

Responsibilities

• Keep daily transport administration running smoothly across the network.
• Manage manifests and ensure freight is dispatched and delivered accurately.
• Track freight movements and address delays before they become problems.
• Keep customers updated with timely, helpful information.
• Coordinate fleet maintenance, servicing, and compliance schedules.
• Support the Fleet Controller with driver compliance and daily operations.
• Collaborate with the team during busy periods and seek process improvements.

Skills

Office admin

Logistics

Operations coordination

Data entry

Customer communication

Job description

So, What Is the Role? Think of yourself as the glue that holds the operation together. As our Operations Support Officer, you will be the go-to person connecting customers, drivers, depot teams, and fleet operations making sure freight gets where it needs to go, on time, every time. No two days will look the same, and that is exactly what makes it great.

What You Will Get Stuck Into

• Keeping daily transport admin running smoothly across the network
• Managing manifests and making sure freight is dispatched and delivered accurately
• Tracking freight movements and jumping on any delays before they become problems
• Keeping customers in the loop with timely, helpful updates
• Coordinating fleet maintenance, servicing, and compliance schedules
• Supporting the Fleet Controller with driver compliance and daily operations
• Pitching in across the team during busy periods because that is just what good teammates do
• Spotting ways to do things better and helping make them happen

You Will Fit Right In If You...

• Have a background in office administration, logistics, or operations coordination
• Are highly organised and can prioritise like a pro when things get busy
• Communicate clearly and confidently whether it is with a customer, a driver, or the boss
• Take ownership of your work and do not wait to be told twice
• Are comfortable with data entry and picking up new systems quickly
• Bring a positive attitude and a genuine desire to help people

Why Team Global Express?

A role with real variety you will never be bored A team that has your back A company that is going places (literally) Room to grow, learn, and make your mark A workplace that takes safety seriously and looks after its people

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.
• An inclusive workplace, works for everyone
• We celebrate difference.
• We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand. Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.