Franchise Growth Leader – QSR Coffee Network

Zarraffa's Management; Logan City; On-site; AUD 90,000 - 140,000; Full time

Job summary

Zarraffa’s Coffee is seeking a Franchise Business Consultant to work with the Operations team to drive growth across the network. You will support existing and prospective franchisees, monitor store KPIs, and coach store managers to improve profitability and customer experience.

You will travel extensively across Australia to visit stores, analyse financial performance, implement growth initiatives, uphold brand standards, and mitigate operational risks while ensuring governance and clear

Qualifications

• 5+ years' leadership experience in the QSR industry.
• 2+ years' experience as a BDM/Franchise Business Consultant within a franchised business.
• Strong financial and commercial acumen.
• Proven ability to drive sales and profitability.
• Excellent coaching and mentoring skills.
• Strong stakeholder management and relationship-building abilities.
• Data-driven approach to decision-making.
• Highly organised with strong time management skills.
• Current driver's licence.
• Ability and willingness to travel regularly to stores across Australia.

Responsibilities

• Travel extensively to allocated stores across Australia to build and maintain relationships with franchisees and store leadership teams.
• Analyse store financial performance and monitor key metrics to drive sales growth and profitability.
• Review customer feedback to identify improvement opportunities and enhance customer experience.
• Champion and uphold Zarraffa's brand standards across the network.
• Drive initiatives that increase loyalty, retention and long-term growth.
• Ensure compliance and strong governance across store operations.
• Identify and mitigate operational risks; support business continuity.
• Serve as the link between stores and the Operations team for clear communication.
• Collaborate cross-functionally to share best practices and improve performance.
• Coach, mentor and develop franchisees and store managers.

Skills

Leadership

Sales growth

Stakeholder management

Coaching & mentoring

Data-driven decisions

Time management

Travel readiness

Financial acumen

Job description

Zarraffa’s Coffee is seeking a Franchise Business Consultant to work with the Operations team to drive growth across the network. You will support existing and prospective franchisees, monitor store KPIs, and coach store managers to improve profitability and customer experience.

You will travel extensively across Australia to visit stores, analyse financial performance, implement growth initiatives, uphold brand standards, and mitigate operational risks while ensuring governance and clear