Business Development Manager

Zarraffa's Coffee; Logan City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Lots of Coffee!

Employee Assistance Program

Opportunities for long professional发展

Job summary

Zarraffa's Coffee is seeking a Business Development Manager to drive franchise growth and profitability across its national network. You will partner with the Operations team to coach franchisees, monitor store KPIs, and implement growth initiatives while travelling to stores across Australia.

The role requires 5+ years in leadership in QSR, 2+ years as a BDM in a franchised setting, strong financial acumen, and a data-driven approach to decision-making.

Qualifications

• 5+ years' leadership experience in the QSR industry.
• 2+ years' experience as a BDM within a franchised business.
• Strong financial and commercial acumen.
• Proven ability to drive sales and profitability.
• Excellent coaching and mentoring skills.
• Strong stakeholder management and relationship-building abilities.
• Data-driven approach to decision-making.
• Highly organised with strong time management skills.
• Current driver's licence.
• Ability and willingness to travel regularly to stores across Australia.

Responsibilities

• Develop and execute strategic growth initiatives across the network.
• Support franchisees in driving business growth and profitability.
• Coach and mentor franchisees and store managers.
• Travel extensively to allocated stores across Australia.
• Analyse store financial performance and KPIs.
• Review customer feedback and satisfaction data.
• Uphold brand standards and customer experience.
• Drive loyalty and long-term business growth.
• Ensure governance and manage operational risks.
• Facilitate communication between stores and Operations.
• Collaborate cross-functionally to implement best practices.

Skills

Leadership

BDM experience

Stakeholder management

Data-driven

Coaching

Travel readiness

Job description

Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 90 stores across Queensland, South Australia, Victoria, New South Wales and Western Australia in a mix of drive thru’s and stores, we offer convenience and accessibility to all coffee-lovers. At Zarraffa’s, we are more than just a cup of coffee, as our commitment to product, service, freshness, convenience and a genuine love of coffee, is what makes the Zarraffa’s Coffee experience.

About the role:

Reporting to the Head of Business Development, the Business Development Manager (BDM) will work closely with the Operations team to develop and execute strategic growth initiatives across the network. The primary objective of this role is to support both existing and prospective franchisees in driving business growth, improving profitability, and achieving operational excellence. This will be achieved through building strong relationships with key stakeholders, developing and monitoring store-specific KPIs, conducting business and operational reviews, identifying opportunities for improvement, and providing coaching and mentoring to franchisees and store managers.

Travel extensively to allocated stores across Australia to build and maintain strong relationships with existing and prospective franchisees and store leadership teams.

Analyse store financial performance, monitor key metrics, and implement strategies to drive sales growth, profitability, and operational success.

Review customer feedback and satisfaction data to identify improvement opportunities and enhance customer experience.

Champion and uphold Zarraffa's brand standards, ensuring consistent delivery of exceptional customer experiences across the network.

Drive customer-focused initiatives that increase loyalty, retention, and long-term business growth.

Ensure compliance and strong governance across all aspects of store operations.

Identify, manage, and mitigate operational risks to support business continuity and performance.

Act as the key link between stores and the Operations team, facilitating clear, timely, and effective communication.

Collaborate cross-functionally to implement best practices and improve overall business performance.

Coach, mentor, and develop franchisees, store managers, and leadership teams to build capability and drive results.

Leverage data and insights to provide recommendations, influence decision-making, and support strategic planning.

Our Ideal Candidate:

• 5+ years' leadership experience in the QSR industry.
• 2+ years' experience as a BDM within a franchised business.
• Strong financial and commercial acumen.
• Proven ability to drive sales and profitability.
• Excellent coaching and mentoring skills.
• Strong stakeholder management and relationship-building abilities.
• Data-driven approach to decision-making.
• Highly organised with strong time management skills.
• Current driver's licence.
• Ability and willingness to travel regularly to stores across Australia.

The perks:

• Lots of Coffee!
• Employee Assistance Program
• Opportunities for long professional development and advancement