Franchise Business Consultant

Zarraffa's Management; Logan City; On-site; AUD 90,000 - 140,000; Full time

Job summary

Zarraffa’s Coffee is seeking a Franchise Business Consultant to work with the Operations team to drive growth across the network. You will support existing and prospective franchisees, monitor store KPIs, and coach store managers to improve profitability and customer experience.

You will travel extensively across Australia to visit stores, analyse financial performance, implement growth initiatives, uphold brand standards, and mitigate operational risks while ensuring governance and clear

Qualifications

• 5+ years' leadership experience in the QSR industry.
• 2+ years' experience as a BDM/Franchise Business Consultant within a franchised business.
• Strong financial and commercial acumen.
• Proven ability to drive sales and profitability.
• Excellent coaching and mentoring skills.
• Strong stakeholder management and relationship-building abilities.
• Data-driven approach to decision-making.
• Highly organised with strong time management skills.
• Current driver's licence.
• Ability and willingness to travel regularly to stores across Australia.

Responsibilities

• Travel extensively to allocated stores across Australia to build and maintain relationships with franchisees and store leadership teams.
• Analyse store financial performance and monitor key metrics to drive sales growth and profitability.
• Review customer feedback to identify improvement opportunities and enhance customer experience.
• Champion and uphold Zarraffa's brand standards across the network.
• Drive initiatives that increase loyalty, retention and long-term growth.
• Ensure compliance and strong governance across store operations.
• Identify and mitigate operational risks; support business continuity.
• Serve as the link between stores and the Operations team for clear communication.
• Collaborate cross-functionally to share best practices and improve performance.
• Coach, mentor and develop franchisees and store managers.

Skills

Leadership

Sales growth

Stakeholder management

Coaching & mentoring

Data-driven decisions

Time management

Travel readiness

Financial acumen

Job description

Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 90 stores across Queensland, South Australia, Victoria, New South Wales and Western Australia in a mix of drive thru’s and stores, we offer convenience and accessibility to all coffee-lovers. At Zarraffa’s, we are more than just a cup of coffee, as our commitment to product, service, freshness, convenience and a genuine love of coffee, is what makes the Zarraffa’s Coffee experience.

About the role:

Reporting to the Head of Business Development, the Franchise Business Consultant will work closely with the Operations team to develop and execute strategic growth initiatives across the network. The primary objective of this role is to support both existing and prospective franchisees in driving business growth, improving profitability, and achieving operational excellence. This will be achieved through building strong relationships with key stakeholders, developing and monitoring store-specific KPIs, conducting business and operational reviews, identifying opportunities for improvement, and providing coaching and mentoring to franchisees and store managers.

Travel extensively to allocated stores across Australia to build and maintain strong relationships with existing and prospective franchisees and store leadership teams.

Analyse store financial performance, monitor key metrics, and implement strategies to drive sales growth, profitability, and operational success.

Review customer feedback and satisfaction data to identify improvement opportunities and enhance customer experience.

Champion and uphold Zarraffa's brand standards, ensuring consistent delivery of exceptional customer experiences across the network.

Drive customer-focused initiatives that increase loyalty, retention, and long-term business growth.

Ensure compliance and strong governance across all aspects of store operations.

Identify, manage, and mitigate operational risks to support business continuity and performance.

Act as the key link between stores and the Operations team, facilitating clear, timely, and effective communication.

Collaborate cross-functionally to implement best practices and improve overall business performance.

Coach, mentor, and develop franchisees, store managers, and leadership teams to build capability and drive results.

Leverage data and insights to provide recommendations, influence decision-making, and support strategic planning.

Our Ideal Candidate:

5+ years' leadership experience in the QSR industry.

2+ years' experience as a BDM/Franchise Business Consultant within a franchised business.

Strong financial and commercial acumen.

Proven ability to drive sales and profitability.

Excellent coaching and mentoring skills.

Strong stakeholder management and relationship-building abilities.

Data-driven approach to decision-making.

Highly organised with strong time management skills.

Current driver's licence.

Ability and willingness to travel regularly to stores across Australia.

Zarraffa’s Coffee was founded in 1996 by Kenton and Rachel Campbell. The company is proudly 100% Australian owned with its head office based on the Gold Coast.

Zarraffa’s (pronounced Za-raff-as) comes from the Arabic word ‘Zarafa‘ which means ‘Giraffe’ and the Masai Giraffe typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.

From a single store in Southport on the Gold Coast, the Zarraffa’s Coffee business has evolved into an award-winning enterprise, now serving customers in close to 90 locations across Queensland, Victoria, South Australia, Western Australia and New South Wales.

Zarraffa’s Coffee was founded in 1996 by Kenton and Rachel Campbell. The company is proudly 100% Australian owned with its head office based on the Gold Coast.

Zarraffa’s (pronounced Za-raff-as) comes from the Arabic word ‘Zarafa‘ which means ‘Giraffe’ and the Masai Giraffe typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.

From a single store in Southport on the Gold Coast, the Zarraffa’s Coffee business has evolved into an award-winning enterprise, now serving customers in close to 90 locations across Queensland, Victoria, South Australia, Western Australia and New South Wales.