Franchise Growth Coach — Field Ops & Strategy

Zarraffa's Coffee; Logan City; On-site; AUD 120,000 - 160,000; Full time

Job summary

Zarraffa's Coffee is seeking a Franchise Business Consultant to drive strategic growth across our network. You will support existing and prospective franchisees, monitor KPIs, and mentor store leaders while upholding brand standards and delivering exceptional customer experiences.

You will travel regularly to stores nationwide, analyse financial performance, identify opportunities, and collaborate with the Operations team to enhance profitability and governance across the business.

Qualifications

• 5+ years' leadership experience in the QSR industry.
• 2+ years' experience as a BDM/Franchise Business Consultant within a franchised business.
• Strong financial and commercial acumen.
• Proven ability to drive sales and profitability.
• Excellent coaching and mentoring skills.
• Strong stakeholder management and relationship-building abilities.
• Data-driven approach to decision-making.
• Highly organised with strong time management skills.
• Current driver's licence.
• Ability and willingness to travel regularly to stores across Australia.

Responsibilities

• Travel extensively to allocated stores across Australia to build and maintain strong relationships with existing and prospective franchisees and store leadership teams.
• Analyse store financial performance, monitor key metrics, and implement strategies to drive sales growth, profitability, and operational success.
• Review customer feedback and satisfaction data to identify improvement opportunities and enhance customer experience.
• Champion and uphold Zarraffa's brand standards, ensuring consistent delivery of exceptional customer experiences across the network.
• Drive customer-focused initiatives that increase loyalty, retention, and long-term business growth.
• Ensure compliance and strong governance across all aspects of store operations.
• Identify, manage, and mitigate operational risks to support business continuity and performance.
• Act as the key link between stores and the Operations team, facilitating clear, timely, and effective communication.
• Collaborate cross-functionally to implement best practices and improve overall business performance.
• Coach, mentor, and develop franchisees, store managers, and leadership teams to build capability and drive results.
• Leverage data and insights to provide recommendations, influence decision-making, and support strategic planning.

Skills

Franchise growth

Leadership

Financial acumen

Stakeholder management

Data-driven decisions

Job description

Zarraffa's Coffee is seeking a Franchise Business Consultant to drive strategic growth across our network. You will support existing and prospective franchisees, monitor KPIs, and mentor store leaders while upholding brand standards and delivering exceptional customer experiences.

You will travel regularly to stores nationwide, analyse financial performance, identify opportunities, and collaborate with the Operations team to enhance profitability and governance across the business.