People & Culture Team Leader

Zarraffa's Management; Logan City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Zarraffa’s Coffee is seeking a hands-on People & Culture Team Leader to join our Eagleby Head Office, reporting to the People & Culture Manager and guiding the team to deliver practical HR support across franchise networks. This is an on-site role based at the Eagleby office, with Monday to Friday, 9:00am to 5:00pm.

You will lead recruitment, investigations, employee relations, policy development, and leadership coaching, ensuring compliance and a positive employee experience as we grow

Qualifications

• Experience in a HR/People & Culture role.
• Strong knowledge of employment relations and workplace legislation.
• Proven experience leading teams and coaching others.
• Excellent communication, organisational and stakeholder management skills.

Responsibilities

• Lead day-to-day People & Culture operations.
• Partner with managers and franchisees on employee relations.
• Manage performance, investigations and employee relations matters.
• Oversee recruitment, onboarding and offboarding.
• Coach leaders and develop the People & Culture Coordinator.
• Ensure HR policies and processes are compliant and up-to-date.

Skills

Leadership

Communication

Stakeholder management

Recruitment

Education

Bachelor-level HR / Business or related degree

Job description

Zarraffa’s Coffee is proudly 100% Australian owned and operated, serving specialty coffee across more than 80 stores nationwide. With ambitious growth plans and a continued focus on supporting our franchise network, we are seeking a hands‑on and experienced People & Culture Team Leader to join our Head Office team in Eagleby.

Reporting to the People & Culture Manager, you will lead the day‑to‑day delivery of People & Culture operations, partnering with managers and franchisees to provide practical HR support and guidance. As the business continues to expand, you will play a key role in building leadership capability, supporting workforce growth, and ensuring our people practices scale effectively with the needs of the business. You will also lead and develop the People & Culture Coordinator, ensuring the efficient delivery of people services and a positive employee experience across the organisation.

This is an exciting opportunity to make a genuine impact in a growing national brand where great people, strong culture and great coffee are at the heart of everything we do.

Key Responsibilities

• Lead day‑to‑day People & Culture operations.
• Partner with managers and franchisees on employee relations and workplace matters.
• Manage performance, conduct and disciplinary matters.
• Conduct workplace investigations and case management.
• Provide coaching and support to leaders on people‑related issues.
• Interpret and apply policies, procedures and employment legislation.
• Coordinate return‑to‑work and injury management processes.
• Support workforce planning and organisational growth initiatives.
• Oversee end‑to‑end recruitment, including advertising, interviewing, onboarding and offboarding.
• Ensure compliance with employment legislation and best‑practice HR processes.
• Maintain and improve People & Culture policies, systems and procedures.
• Lead, coach and develop the People & Culture Coordinator.
• Support the delivery of People & Culture projects and business initiatives.

About You

Qualifications in Human Resources, Business, or a related discipline, or equivalent experience.

Experience in a Human Resources or People & Culture role.

Strong knowledge of employment relations and workplace legislation.

Proven experience managing performance, investigations and employee relations matters.

Experience supporting return‑to‑work and injury management programs.

Strong recruitment and talent acquisition experience.

Previous leadership or coaching experience.

Excellent communication, organisational and stakeholder management skills.

A practical, proactive and solutions‑focused approach.

This is an on‑site role based at our Eagleby Support Office, Monday to Friday, 9:00am to 5:00pm.

Zarraffa’s Coffee was founded in 1996 by Kenton and Rachel Campbell. The company is proudly 100% Australian owned with its head office based on the Gold Coast.

Zarraffa’s (pronounced Za‑raff‑as) comes from the Arabic word ‘Zarafa‘ which means ‘Giraffe’ and the Masai Giraffe typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.

From a single store in Southport on the Gold Coast, the Zarraffa’s Coffee business has evolved into an award‑winning enterprise, now serving customers in close to 90 locations across Queensland, Victoria, South Australia, Western Australia and New South Wales.