Store Manager: Lead Coffee Team & Service Excellence

Zarraffa's Coffee; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Zarraffa's Coffee Smithfield is seeking an energetic Store Manager to lead the team and deliver outstanding customer experiences. You will oversee daily operations, rosters, training, and recruitment, while maintaining safety and quality standards.

The ideal candidate has at least two years' restaurant/café management experience, strong leadership and budgeting skills, and a genuine passion for coffee. Join a supportive team that values growth and hands-on learning at Zarraffa’s.

Qualifications

• At least two years of restaurant/café management experience.
• Proven ability to manage staff and budgets efficiently.
• Strong leadership skills and the ability to motivate your team and create a positive work environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.
• Experience in inventory management, budgeting, and cost control.
• A keen attention to detail and the ability to manage tasks and deadlines effectively.
• A deep passion for coffee and a thorough understanding of the customer service industry.

Responsibilities

• Lead and inspire a diverse team to deliver exceptional customer service
• Oversee daily operations including staff training, development, compliance, and performance evaluations
• Learn how to craft specialty hot and cold coffee beverages the Zarraffa’s Way!
• Store administration including completing rosters, reviewing timesheets, ordering stock and recruitment
• Leading by example in impeccable customer service
• Maintain high standards of cleanliness, WH&S and Food Safety Compliance through attention to detail

Skills

Staff management

Leadership

Budgeting

Communication

Customer service

Inventory management

Food safety

Job description

Zarraffa's Coffee Smithfield is seeking an energetic Store Manager to lead the team and deliver outstanding customer experiences. You will oversee daily operations, rosters, training, and recruitment, while maintaining safety and quality standards.

The ideal candidate has at least two years' restaurant/café management experience, strong leadership and budgeting skills, and a genuine passion for coffee. Join a supportive team that values growth and hands-on learning at Zarraffa’s.