APAC Customer Success Lead: Strategy, Key Accounts & Growth

Clearer; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Birthday off

Give Back Day

Bonusly recognition

Global office trip

Stopover

Job summary

Clearer is seeking a Customer Success Lead in Sydney to shape customer care across APAC. You’ll run our biggest accounts personally while building the frameworks the team uses, with hybrid work and a Friday work-from-home option.

You’ll own CS strategy for APAC, partnering with the VP of Growth to trial, implement and scale success initiatives. Onboarding, retention and expansion will be your focus, proven with measurable results.

Qualifications

• 4+ years in Customer Success or Account Management, SaaS preferred.
• Proven track record leading CS initiatives with measurable results.
• Strong analytical and strategic thinking.
• Clear, confident communication; builds relationships quickly.
• Experience running projects cross-functionally.

Responsibilities

• Define and run the CS strategy for APAC and position clearer.io as a trusted partner to enterprise and mid-market clients.
• Manage top-tier accounts personally, setting the standard for engagement and alignment.
• Build onboarding, adoption and retention frameworks in Vitally.io to improve CS metrics.
• Act as a strategic advisor to executive stakeholders, tying business outcomes to product value.
• Collaborate with Sales and Marketing on upsell/cross-sell to boost NRR.
• Identify at-risk accounts early and intervene to prevent churn.
• Translate usage data and feedback into insights that shape strategy and roadmap.
• Report on CS delivery linked to retention, adoption and commercial metrics.

Skills

CS leadership

Analytical thinking

Strategic communication

Cross-functional collaboration

Tools

Vitally.io

Job description

Clearer is seeking a Customer Success Lead in Sydney to shape customer care across APAC. You’ll run our biggest accounts personally while building the frameworks the team uses, with hybrid work and a Friday work-from-home option.

You’ll own CS strategy for APAC, partnering with the VP of Growth to trial, implement and scale success initiatives. Onboarding, retention and expansion will be your focus, proven with measurable results.