APAC Remote Customer Success Manager — Growth & Adoption

Talon.One; Canberra; À distance; AUD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Annual learning budget

30 days annual leave

Home office setup budget

Remote work up to 90 days worldwide

WeWork On-Demand access

Mental health support

Health insurance (Bupa/Aetna)

Employer superannuation contribution

Résumé du poste

Talon.One is seeking an APAC Customer Success Manager to support our growth in Australia. You will build strong customer relationships, drive product adoption, and translate insights into measurable outcomes.

Based in Australia, you will collaborate with Sales, Marketing, and Product teams, manage a book of 15-20 accounts, and help customers maximize value from our API-driven promotions and loyalty platform.

Qualifications

• Proven experience in Customer Success, Account Management, or client-facing roles.
• Excellent verbal and written English communications.
• Experience coordinating with Marketing, Sales, Product, and Engineering teams.

Responsabilités

• Build relationships with customers and drive product adoption.
• Translate customer goals into actionable success plans.
• Collaborate with Technical Operations and Development to integrate Talon.One.
• Manage communications across multiple stakeholders and levels.
• Document customer information to support internal processes.
• Drive retention and growth through upsell and renewals.

Connaissances

Customer Success

Account Management

Stakeholder management

English communication

Problem solving

Adaptability

Book of 15-20 accounts

SaaS and APIs

Description du poste

Talon.One is seeking an APAC Customer Success Manager to support our growth in Australia. You will build strong customer relationships, drive product adoption, and translate insights into measurable outcomes.

Based in Australia, you will collaborate with Sales, Marketing, and Product teams, manage a book of 15-20 accounts, and help customers maximize value from our API-driven promotions and loyalty platform.