APAC Customer Success Lead — Strategic, High-Impact

Clearer.Io; Sydney; Hybrid; AUD 105,000 - 110,000; Full time

Benefits offered by this job

Birthday off

Give Back Day

Bonusly rewards

Global office trips

Job summary

clearer.io in Sydney is seeking a Customer Success Lead for a parental leave cover to shape CS for APAC. You will run key accounts and build scalable CS playbooks while collaborating with the VP of Growth to test and scale successful approaches.

You’ll design onboarding, retention and expansion programs, and demonstrate impact with metrics across adoption, NRR and customer satisfaction.

Qualifications

• 4+ years in Customer Success or Account Management, ideally SaaS.
• Strong analytical and strategic thinking.

Responsibilities

• Define and run the Customer Success strategy for APAC, positioning clearer.io as a trusted partner to enterprise and mid-market clients.
• Manage our top-tier accounts yourself, setting the standard for engagement, escalation and strategic alignment.
• Build onboarding, adoption and retention frameworks in Vitally.io that move customer satisfaction and Net Revenue Retention.
• Act as a strategic advisor to executive stakeholders, tying their business outcomes to what our products actually do.
• Partner with Sales and Marketing on upsell and cross-sell plays that lift NRR.
• Spot at-risk accounts early and intervene before they churn.
• Turn usage data and customer feedback into insight that shapes strategy and influences the product roadmap.
• Report clearly on what CS is delivering, linked to retention, adoption and commercial metrics.

Skills

Customer Success

SaaS

Analytical Thinking

Cross-functional Leadership

Tools

Vitally.io

Job description

clearer.io in Sydney is seeking a Customer Success Lead for a parental leave cover to shape CS for APAC. You will run key accounts and build scalable CS playbooks while collaborating with the VP of Growth to test and scale successful approaches.

You’ll design onboarding, retention and expansion programs, and demonstrate impact with metrics across adoption, NRR and customer satisfaction.