APAC Customer Success Lead — Strategy & Accounts (Contract)

Clearer; Sydney; Hybrid; AUD 105,000 - 110,000; Full time

Benefits offered by this job

Birthday off

Give Back Day

Bonusly recognition

Global office trip

Stopover travel support

Job summary

Clearer seeks a Customer Success Lead to shape how we look after customers across APAC, acting as player and coach for our biggest accounts and building the frameworks the team will use. You’ll own CS strategy for APAC, onboard, retain and expand, and prove results with numbers.

The role is a fixed-term contract from Sydney, with Mon-Thu in-office and Fridays from home. You’ll lead onboarding and retention programs, build strategic accounts, and collaborate across Sales, Marketing and Product to

Qualifications

• 4+ years in Customer Success or Account Management, ideally SaaS.
• Track record of leading CS initiatives with measurable results.
• Strong analytical and strategic thinking.
• Clear, confident communication — builds relationships quickly.
• Comfort working cross-functionally and running your own projects.

Responsibilities

• Define and run the CS strategy for APAC, positioning clearer.io as a trusted partner to enterprise and mid-market clients.
• Manage top-tier accounts yourself, setting the standard for engagement, escalation and strategic alignment.
• Build onboarding, adoption and retention frameworks in Vitally.io that move customer satisfaction and Net Revenue Retention.
• Act as a strategic advisor to executive stakeholders, tying business outcomes to product capabilities.
• Partner with Sales and Marketing on upsell and cross-sell plays to lift NRR.
• Spot at-risk accounts early and intervene before churn.
• Turn usage data and customer feedback into insights shaping strategy and product roadmap.
• Report clearly on CS delivery linked to retention, adoption and metrics.

Skills

Customer Success leadership

Analytical thinking

Cross-functional collaboration

Strategic communication

Tools

Vitally.io

Job description

Clearer seeks a Customer Success Lead to shape how we look after customers across APAC, acting as player and coach for our biggest accounts and building the frameworks the team will use. You’ll own CS strategy for APAC, onboard, retain and expand, and prove results with numbers.

The role is a fixed-term contract from Sydney, with Mon-Thu in-office and Fridays from home. You’ll lead onboarding and retention programs, build strategic accounts, and collaborate across Sales, Marketing and Product to