FMCG Customer Service Specialist — Mon-Fri, Immediate Start

smart Europe GmbH; Brisbane; Sur place; AUD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Ample street parking

Immediate start

Résumé du poste

smart Europe GmbH is seeking an experienced Customer Service Officer to join the team on an initial 6-8 week assignment in Brisbane. You will handle high-volume customer inquiries, process orders, and support returns while maintaining accurate records and delivering exceptional service.

The role runs Monday to Friday, 7:00am–3:00pm, in a fast-paced FMCG environment with the potential for extension. Immediate start and on-site work in Inner South Brisbane are offered.

Qualifications

• Experience in busy customer service environments.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Professional phone manner.
• Proficient with computer systems and the ability to learn new software quickly.
• Experience using Dynamics 365 is a plus.

Responsabilités

• Process customer orders via phone, email, and live chat.
• Manage returns, exchanges, and customer enquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records.
• Build strong relationships with customers and internal stakeholders.
• Work collaboratively with the wider team to meet service and performance targets.

Connaissances

Customer service experience

Attention to detail

Communication skills

Phone manner

Computer literacy

Multitasking

FMCG experience

Outils

Dynamics 365

Description du poste

smart Europe GmbH is seeking an experienced Customer Service Officer to join the team on an initial 6-8 week assignment in Brisbane. You will handle high-volume customer inquiries, process orders, and support returns while maintaining accurate records and delivering exceptional service.

The role runs Monday to Friday, 7:00am–3:00pm, in a fast-paced FMCG environment with the potential for extension. Immediate start and on-site work in Inner South Brisbane are offered.