FMCG Customer Service Pro (Mon–Fri 7am–3pm)

Endeavourgroupcareers; Gold Coast City; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Ample street parking

Immediate start

Job summary

Yeerongpilly People2People AU SF is seeking a Customer Service Officer to join their team on an initial 6-8 week assignment in Inner South Brisbane. The role runs Monday to Friday, 7:00am to 3:00pm, with an immediate start and a pay of $36.81 per hour plus super.

You will handle orders, returns, and inquiries, ensuring accurate data entry and high-quality service. You will engage with customers via phone, email and live chat, build relationships, and work across the wider team to meet

Qualifications

• Proven customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and quick system learning.
• Ability to multitask and prioritise in a fast-paced setting.
• Experience using Dynamics 365 is highly advantageous.
• FMCG industry experience is helpful but not required.

Responsibilities

• Process customer orders via phone, email, and live chat.
• Manage returns, exchanges, and customer enquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records.
• Build strong relationships with customers and internal stakeholders.
• Collaborate with the wider team to meet service targets.

Skills

Customer service

Attention to detail

Communication

Phone manner

Multitasking

Computer literacy

Tools

Dynamics 365

Job description

Yeerongpilly People2People AU SF is seeking a Customer Service Officer to join their team on an initial 6-8 week assignment in Inner South Brisbane. The role runs Monday to Friday, 7:00am to 3:00pm, with an immediate start and a pay of $36.81 per hour plus super.

You will handle orders, returns, and inquiries, ensuring accurate data entry and high-quality service. You will engage with customers via phone, email and live chat, build relationships, and work across the wider team to meet