FMCG Customer Experience Specialist - Day Shift

Gpc Asia Pacific Group; Brisbane; Presencial; AUD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ample street parking

Immediate start

Descripción de la vacante

Frog Recruitment invites applications for a Customer Service Officer in Brisbane. The role focuses on processing customer orders via phone, email, and live chat, managing returns and enquiries, and maintaining accurate customer data in a fast-paced FMCG environment.

Initial 6-8 week assignment with immediate start, Monday–Friday 7:00am–3:00pm, located in Inner South Brisbane. Opportunity for extension and development within a respected industry leader.

Formación

• Previous customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and ability to learn new systems quickly.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Experience using Dynamics 365 (highly advantageous).
• FMCG industry experience (highly regarded but not essential).

Responsabilidades

• Processing customer orders via phone, email, and live chat.
• Managing returns, exchanges, and customer enquiries.
• Ensuring accurate data entry and order processing.
• Making outbound calls to confirm order details and customer information.
• Maintaining and updating customer records.
• Building strong relationships with customers and internal stakeholders.
• Working collaboratively with the wider team to meet service and performance targets.

Conocimientos

Customer service

Attention to detail

Communication

Phone manner

Computer literacy

Multitasking

Dynamics 365

FMCG knowledge

Herramientas

Dynamics 365

Descripción del empleo

Frog Recruitment invites applications for a Customer Service Officer in Brisbane. The role focuses on processing customer orders via phone, email, and live chat, managing returns and enquiries, and maintaining accurate customer data in a fast-paced FMCG environment.

Initial 6-8 week assignment with immediate start, Monday–Friday 7:00am–3:00pm, located in Inner South Brisbane. Opportunity for extension and development within a respected industry leader.