FMCG Customer Service Officer (7am–3pm) Immediate Start

Big W; Brisbane; Hybrid; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Ample street parking

Job summary

Yeerongpilly Frog Recruitment is seeking a Customer Service Officer for an immediate start in Brisbane's Inner South. This short-term assignment (6–8 weeks) involves handling a high volume of enquiries and order processing in a fast-paced FMCG environment.

You will process orders via phone, email and live chat, manage returns, maintain customer records and build strong relationships with customers and internal teams.

Qualifications

• Previous customer service experience in a busy environment.
• High attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and ability to learn new systems quickly.
• Ability to multitask in a fast-paced environment.
• FMCG industry experience is advantageous.

Responsibilities

• Processing customer orders via phone, email, and live chat.
• Managing returns, exchanges, and customer enquiries.
• Ensuring accurate data entry and order processing.
• Making outbound calls to confirm order details and customer information.
• Maintaining and updating customer records.
• Building strong relationships with customers and internal stakeholders.
• Collaborating with the wider team to meet service targets.

Skills

Customer service

Attention to detail

Communication skills

Dynamics 365

Multitasking

Phone manner

Tools

Dynamics 365

Job description

Yeerongpilly Frog Recruitment is seeking a Customer Service Officer for an immediate start in Brisbane's Inner South. This short-term assignment (6–8 weeks) involves handling a high volume of enquiries and order processing in a fast-paced FMCG environment.

You will process orders via phone, email and live chat, manage returns, maintain customer records and build strong relationships with customers and internal teams.