FMCG Customer Service & Orders Specialist (Mon–Fri)

Gpc Asia Pacific Group; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Ample street parking

Job summary

Yeerongpilly Frog Recruitment is seeking a Customer Service Officer for an initial 6–8 week assignment in Inner South Brisbane. The role involves handling high volumes of customer enquiries and processing orders via phone, email and live chat, with a 7:00am–3:00pm Monday to Friday schedule.

Ideal candidates will have proven customer service experience, strong attention to detail, and excellent communication.

Qualifications

• Previous customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and ability to learn new systems quickly.
• Experience using Dynamics 365 is highly advantageous.

Responsibilities

• Processing customer orders via phone, email and live chat.
• Managing returns, exchanges and customer enquiries.
• Data entry and order processing with accuracy.
• Making outbound calls to confirm order details and customer information.
• Maintaining and updating customer records.
• Building strong relationships with customers and internal stakeholders.
• Collaborating with the wider team to meet service targets.

Skills

Customer service

Attention to detail

Communication skills

Phone manner

Computer literacy

Tools

Dynamics 365

Job description

Yeerongpilly Frog Recruitment is seeking a Customer Service Officer for an initial 6–8 week assignment in Inner South Brisbane. The role involves handling high volumes of customer enquiries and processing orders via phone, email and live chat, with a 7:00am–3:00pm Monday to Friday schedule.

Ideal candidates will have proven customer service experience, strong attention to detail, and excellent communication.