FMCG Customer Care Specialist (Temp to Perm) - SAP Orders

Hatch; Sydney; Sur place; AUD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Immediate start

Onsite location

Résumé du poste

Hatch is seeking a Temporary Customer Service Representative to join our Sydney CBD team. The role focuses on processing customer orders, managing the full order lifecycle, and responding to emails, with daily interaction across internal teams and warehouses.

The position offers an immediate start and onsite working arrangement. Key duties include handling SAP-based order processing, providing timely stock and shipment updates, and maintaining accuracy.

Qualifications

• Experience in customer service within FMCG or similar sectors.
• Strong attention to detail and accuracy in order processing.
• Excellent communication and multi-team collaboration skills.

Responsabilités

• Process customer orders accurately in SAP and manage order lifecycle.
• Respond to customer emails and provide order updates (stock, shipment).
• Liaise with warehouses, transport providers and internal teams to ensure timely fulfilment.
• Monitor outstanding orders and proactively follow up to resolve issues.
• Maintain high accuracy and data integrity across all transactions.

Connaissances

Customer service

Attention to detail

Communication

Outils

SAP

Description du poste

Hatch is seeking a Temporary Customer Service Representative to join our Sydney CBD team. The role focuses on processing customer orders, managing the full order lifecycle, and responding to emails, with daily interaction across internal teams and warehouses.

The position offers an immediate start and onsite working arrangement. Key duties include handling SAP-based order processing, providing timely stock and shipment updates, and maintaining accuracy.