FMCG Customer Success & Order Specialist

Michael Page; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Michael Page is seeking a Customer Service Officer in Sydney to respond to inquiries, process orders, and coordinate with internal teams to ensure smooth order fulfillment. The role emphasizes accurate data handling, timely communications, and proactive problem resolution.

The successful candidate will bring 2–3 years of customer service or order management experience, familiarity with CRM systems, and strong communication skills.

Qualifikationen

• 2–3 years in a Customer Service, Order Management, or Customer Operations role.
• Strong communication and problem-solving skills.
• Manufacturing, FMCG, or supply chain experience is advantageous.
• Proficiency with CRM systems and Microsoft Office Suite.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proactive in identifying and resolving customer needs.
• Able to work independently and in a team.

Aufgaben

• Respond to customer inquiries via phone, email, and other channels.
• Process orders accurately and ensure timely delivery to customers.
• Collaborate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Monitor and manage customer accounts, including invoicing and payments.
• Provide updates on order status and product availability to customers.
• Identify and elevate recurring issues to relevant departments.
• Support administrative tasks to assist the broader team.

Kenntnisse

Customer service

CRM systems

Microsoft Office

Multitasking

Problem solving

Communication

Tools

CRM software

MS Office

Jobbeschreibung

Michael Page is seeking a Customer Service Officer in Sydney to respond to inquiries, process orders, and coordinate with internal teams to ensure smooth order fulfillment. The role emphasizes accurate data handling, timely communications, and proactive problem resolution.

The successful candidate will bring 2–3 years of customer service or order management experience, familiarity with CRM systems, and strong communication skills.