Flexible Service Desk Specialist: Customer-Driven IT

Child Protection; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Paid parental leave

Salary packaging

Wellbeing support

Job summary

The Department for Child Protection (DCP) in Adelaide is seeking a Service Desk Officer to provide frontline support for all DCP applications and desktop systems. You will resolve incidents with a focus on customer satisfaction and maintain clear documentation of processes.

You will work within a collaborative ICT team, prioritising tasks through a logging system, and help test new applications while developing user guides for end-users.

Qualifications

• Proven ability to provide customer-focused service desk support.
• Experience documenting procedures and responding to incidents.
• Ability to prioritise workloads and report accurately.
• Comfort with desktop environments and basic system administration.

Responsibilities

• Provide dedicated help desk support for all DCP applications and installed software.
• Troubleshoot IT issues and manage change requests following security policies.
• Utilise a call logging system to prioritise tasks and alert the team to issues.
• Assist with testing and documentation when implementing new DCP applications.

Skills

Customer service

Communication

Problem solving

Organisational skills

IT troubleshooting

Desktop software

Tools

Call logging system

Job description

The Department for Child Protection (DCP) in Adelaide is seeking a Service Desk Officer to provide frontline support for all DCP applications and desktop systems. You will resolve incidents with a focus on customer satisfaction and maintain clear documentation of processes.

You will work within a collaborative ICT team, prioritising tasks through a logging system, and help test new applications while developing user guides for end-users.