IT Service Desk Officer - Flexible 1st-Line Support

South Australia Police; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Job summary

South Australia Police is seeking a Service Desk Officer within the Information Systems and Technology (IS&T) Service in Adelaide. The role provides first level ICT advice and support to SAPOL staff, helping users resolve problems and use technology effectively.

This short-term contract role offers the chance to contribute to frontline policing and corporate operations, with flexibility to accommodate out-of-hours work and intra/interstate travel as needed.

Qualifications

• Customer service experience within a public sector or ICT context preferred.
• Ability to provide basic ICT guidance and troubleshoot common issues.
• Good communication and teamwork to support SAPOL users.

Responsibilities

• Provide first level ICT advice and support to all SAPOL staff.
• Assist users in effectively utilising technology to undertake their roles.
• Refer more complex issues to appropriate IS&T teams as needed.

Skills

Customer service

ICT support

Problem solving

Job description

South Australia Police is seeking a Service Desk Officer within the Information Systems and Technology (IS&T) Service in Adelaide. The role provides first level ICT advice and support to SAPOL staff, helping users resolve problems and use technology effectively.

This short-term contract role offers the chance to contribute to frontline policing and corporate operations, with flexibility to accommodate out-of-hours work and intra/interstate travel as needed.