Tier 2 Service Desk Specialist (24/7)

Leidos; Canberra; Vor Ort; AUD 96.000 - 120.000; Vollzeit

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Zusammenfassung

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division. You will apply technical expertise across infrastructure, applications and operating systems while supporting 24/7 service coverage and solving complex issues.

The role requires strong problem-solving and collaborative skills, with focus on delivering secure, resilient ICT services for government and national security customers.

Aufgaben

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

Jobbeschreibung

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division. You will apply technical expertise across infrastructure, applications and operating systems while supporting 24/7 service coverage and solving complex issues.

The role requires strong problem-solving and collaborative skills, with focus on delivering secure, resilient ICT services for government and national security customers.