SERVICE DESK OFFICER

Child Protection; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Paid parental leave

Salary packaging

Wellbeing support

Job summary

The Department for Child Protection (DCP) in Adelaide is seeking a Service Desk Officer to provide frontline support for all DCP applications and desktop systems. You will resolve incidents with a focus on customer satisfaction and maintain clear documentation of processes.

You will work within a collaborative ICT team, prioritising tasks through a logging system, and help test new applications while developing user guides for end-users.

Qualifications

• Proven ability to provide customer-focused service desk support.
• Experience documenting procedures and responding to incidents.
• Ability to prioritise workloads and report accurately.
• Comfort with desktop environments and basic system administration.

Responsibilities

• Provide dedicated help desk support for all DCP applications and installed software.
• Troubleshoot IT issues and manage change requests following security policies.
• Utilise a call logging system to prioritise tasks and alert the team to issues.
• Assist with testing and documentation when implementing new DCP applications.

Skills

Customer service

Communication

Problem solving

Organisational skills

IT troubleshooting

Desktop software

Tools

Call logging system

Job description

Full-time temporary vacancy available until 31 December 2027

Proactively drive service desk operations through a customer-focused lens.

As a Service Desk Officer based in Adelaide, you will apply a customer-centric mindset that facilitates high-quality service desk functions across the ICT department. Your empathetic nature, patience and willingness to learn are key attributes the team are seeking in this versatile and dynamic role.

Operating within a cohesive unit, you will apply a sound understanding of service desk processes and general administration duties, as you troubleshoot and resolve problems. Step into this highly trainable role that heightens productivity and efficiency within an ever-expanding ICT directorate.

In this role, you will:

• Provide dedicated help desk support for all DCP applications, midrange systems and installed software
• Handle IT-related difficulties and requests for change by adhering to relevant security policies and practices
• Utilise a call logging system to prioritise tasks and heighten team awareness of arising issues
• Support the implementation of new DCP applications, including system testing and generating user documentation.

About you:

• You possess exemplary communicative skills to liaise with an array of stakeholders
• You have exceptional organisational skills to document procedures and enhance response measures to problems
• You demonstrate sound judgement to prioritise workloads and accurate reporting processes
• You are a phenomenal problem-solver, who can adapt to changes in technology and systems
• You have essential knowledge of desktop environment applications and computer systems.

Why You’ll Love It Here - DCP Benefits That Matter:

At DCP, these are just some of the benefits you’ll enjoy:

• A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
• Flexible working options with tailored arrangements to help you balance work and life
• Paid Parental and Partner Leave – additional paid time to support you and your growing family
• Recognition and Growth – we celebrate your achievements and open doors to development across DCP
• Salary Packaging – reduce your taxable income with a range of pre-tax benefits
• Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
• Wellbeing Support - confidential Employee Assistance Program services for you and your family.

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Contact Us

Enquiries to Mr Upen Venkateswarlu - Service Desk Team Lead

Contact Us

Enquiries to Mr Upen Venkateswarlu - Service Desk Team Lead [phone] [e-mail]
Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.