Platform Support Specialist - ICT & Service Desk

Department of Treasury and Finance; Adelaide; Presencial; AUD 82.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Wellbeing benefit

Descripción de la vacante

Department of Treasury and Finance (DTF) Adelaide is seeking a Platform Support Officer to deliver high-quality ICT support across government services. You will diagnose, resolve and escalate incidents, support business applications, and coordinate with technical teams to maintain service levels.

The role focuses on Microsoft technologies (Windows, 365, SharePoint, Teams, OneDrive) and customer-centric service delivery, with flexible working arrangements and a pathway to a long-term public

Formación

• Experience providing ICT support, service desk, platform support, or application support services.
• Strong customer service, communication, and stakeholder engagement skills.
• The ability to troubleshoot technical issues, analyse problems, and identify practical solutions.
• Experience supporting Microsoft technologies including Windows, Microsoft 365, SharePoint, Teams, and OneDrive.
• The ability to manage competing priorities and deliver outcomes within agreed timeframes.
• A commitment to continuous improvement and delivering high-quality customer experiences.

Responsabilidades

• Providing end-to-end ICT support by diagnosing, resolving, and escalating incidents and service requests.
• Supporting business applications, system testing, release activities, and deployment processes.
• Monitoring operational activities and coordinating with technical teams to ensure timely issue resolution.
• Building strong relationships with customers and stakeholders to deliver professional, customer-focused support.
• Contributing to service improvement initiatives and the ongoing development of support processes and standards.
• Maintaining accurate documentation and supporting compliance with relevant policies, procedures, and legislative requirements.

Conocimientos

ICT support

Service desk

Platform support

Application support

Customer service

Stakeholder engagement

Herramientas

Windows

Microsoft 365

SharePoint

Teams

OneDrive

Descripción del empleo

Department of Treasury and Finance (DTF) Adelaide is seeking a Platform Support Officer to deliver high-quality ICT support across government services. You will diagnose, resolve and escalate incidents, support business applications, and coordinate with technical teams to maintain service levels.

The role focuses on Microsoft technologies (Windows, 365, SharePoint, Teams, OneDrive) and customer-centric service delivery, with flexible working arrangements and a pathway to a long-term public