24/7 ICT Service Desk Specialist

Wa Country Health Service; Bunbury; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Superannuation (12% employer)

Salary packaging access

Professional development support

Flexible working arrangements

Flexible leave arrangements

Location-based allowances

Descripción de la vacante

WA Country Health Service is recruiting for an ICT Service Desk Officer to provide 24/7 first level ICT support across the WA Health digital workspace. The role involves troubleshooting ICT, applications and telecom issues with a strong focus on resolution and customer service.

The position supports provisioning and deprovisioning of user accounts in line with WA Health policies and contributes to cybersecurity reporting and incident handling.

Formación

• Able to remotely analyse, troubleshoot and resolve ICT issues in a large and complex environment.
• Works effectively in a team environment to support the delivery of responsive ICT services to a diverse customer base.
• Communicates clearly, professionally and respectfully with customers and colleagues, with a strong focus on customer service.
• Works within organisational policies, procedures and service management processes to support effective ICT service delivery.

Responsabilidades

• Provide 24/7 first level ICT support across the WACHS digital workspace environment.
• Troubleshoot first level ICT, applications and telecommunications issues with focus on resolution and service delivery.
• Provision and deprovision ICT user accounts and access to WA Health systems in accordance with policies.
• Support the Statewide Telehealth Service for WACHS users and external stakeholders.

Descripción del empleo

WA Country Health Service is recruiting for an ICT Service Desk Officer to provide 24/7 first level ICT support across the WA Health digital workspace. The role involves troubleshooting ICT, applications and telecom issues with a strong focus on resolution and customer service.

The position supports provisioning and deprovisioning of user accounts in line with WA Health policies and contributes to cybersecurity reporting and incident handling.