Flexible Part-Time Service Coordinator & Admin Specialist

Toro Australia; Townsville City; Vor Ort; AUD 39.000 - 44.000; Teilzeit

Zusammenfassung

Toro Australia is seeking a Service Advisor for Townsville to support service coordination, parts enquiries and admin across a flexible 22.5 hour week. The role blends customer service with hands-on workshop support in a busy service environment.

You will work closely with the Service Manager and technicians to manage enquiries, schedule work, prepare job cards and assist with parts, invoicing and admin while prioritising safety and efficiency. Flexible school-hour friendly scheduling is offered.

Qualifikationen

• Experience in administration, service coordination, customer service or similar.
• Strong communication and interpersonal skills.
• Professional and friendly phone manner.
• Excellent organisational skills and attention to detail.
• Strong computer skills, particularly Microsoft Office.
• Sound numeracy and literacy skills.
• Ability to prioritise tasks and work under pressure.
• Proactive approach and willingness to support a team environment.
• Experience with parts interpretation or spare parts sales would be highly regarded.
• A mechanical aptitude or technical understanding of equipment would be advantageous.
• Experience in a workshop, automotive, agricultural, turf care or related service environment would be highly regarded.
• Experience with ServiceMax or similar service management systems would be advantageous.

Aufgaben

• Managing incoming customer service enquiries via phone and email.
• Providing customers with product information, service updates and support.
• Creating, scheduling and coordinating service work orders.
• Preparing job cards and assisting with technician scheduling.
• Following up with customers regarding completed service work where required.
• Preparing customer quotations in consultation with the Service Manager.
• Interpreting parts requirements and identifying the correct parts for customer and workshop needs.
• Assisting customers with parts enquiries and product support.
• Processing spare parts orders and coordinating supply to customers and technicians.
• Liaising with suppliers and internal teams to ensure parts availability for scheduled work.
• Ordering, receipting and coordinating machinery, spare parts and workshop consumables.
• Organising transport for machine deliveries and customer collections.
• Ensuring all work orders are accurately maintained and updated.
• Assisting with purchase orders, invoicing and completed job cards.
• Monitoring service workload and assisting to manage workshop capacity and workflow.
• Processing cash sales, payments and associated documentation.
• Providing general administrative support to the Service team.
• Assisting with workshop-related administrative activities including machine tagging, machine movements and consumable management.
• Maintaining a strong focus on workplace health, safety and environmental requirements.

Kenntnisse

Administration

Service coordination

Customer service

Parts interpretation

Workshop support

Communication

Organization

Tools

ServiceMax

Microsoft Office

Jobbeschreibung

Toro Australia is seeking a Service Advisor for Townsville to support service coordination, parts enquiries and admin across a flexible 22.5 hour week. The role blends customer service with hands-on workshop support in a busy service environment.

You will work closely with the Service Manager and technicians to manage enquiries, schedule work, prepare job cards and assist with parts, invoicing and admin while prioritising safety and efficiency. Flexible school-hour friendly scheduling is offered.