Customer-Focused Service Coordinator

Toro Australia; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Toro Australia seeks a proactive Service Advisor in Brisbane to bridge customers, technicians and parts teams. You will manage bookings, respond to enquiries, coordinate repairs and service schedules while delivering exceptional service and solutions.

Ideal candidates bring strong communication, organisational skills, and a customer-first mindset. This full-time role suits someone transitioning from a technical background into a client-facing career within turf maintenance equipment.

Qualifications

• Strong customer service focus with a genuine desire to help customers.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to manage competing priorities.
• Strong attention to detail and administrative capability.
• Positive attitude, energy and enthusiasm.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Deliver an outstanding customer experience from initial enquiry through to job completion.
• Managing service bookings, work orders, and customer communications.
• Liaising with technicians, parts personnel, and customers to ensure repairs are completed efficiently.
• Providing updates on job progress, timelines, and service recommendations.
• Supporting warranty and service administration activities.
• Managing multiple priorities and customer requests in a fast-paced environment.
• Building strong customer relationships and becoming a trusted advisor.

Skills

Customer service

Communication

Organisation

Attention to detail

Working under pressure

Relationship building

Tools

CRM software

MS Office

Job description

Toro Australia seeks a proactive Service Advisor in Brisbane to bridge customers, technicians and parts teams. You will manage bookings, respond to enquiries, coordinate repairs and service schedules while delivering exceptional service and solutions.

Ideal candidates bring strong communication, organisational skills, and a customer-first mindset. This full-time role suits someone transitioning from a technical background into a client-facing career within turf maintenance equipment.