Flexible Part-Time Banking Support & Service Consultant

People'S Choice; Adelaide; On-site; AUD 32,000 - 47,000; Part time

Benefits offered by this job

Corporate uniform allocation

Shine peer-driven recognition program

Inclusive learning and development

Employee banking benefits and discount

Wellbeing programs and Employee Assist

Corporate health insurance discounts

Two days paid volunteer leave per year

Job summary

People’s First Bank in Adelaide’s West Lakes branch is seeking a Customer Service Consultant to welcome customers, assist with transactions, and provide helpful financial guidance. The role offers flexible, part-time hours and supports staff across the Southern Adelaide region.

Successful candidates will have customer service experience, cash handling skills, and comfort using digital banking tools, with a focus on shaping positive customer journeys.

Qualifications

• Previous customer service experience is preferred.
• Ability to handle cash transactions accurately.
• Comfort with learning and using new digital banking systems.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Assist customers with transactional needs and enquiries, making it easy to bank with us.
• Engage in in-depth conversations to identify right solutions for each customer.
• Build relationships to help customers achieve long-term financial goals and refer to lending specialists when appropriate.
• Support customers in using digital banking services to enhance their experience.
• Prioritise and complete tasks accurately and efficiently.
• Navigate multiple banking systems and software programs.
• Be part of a collaborative team and contribute to a positive branch environment.

Skills

Empathetic communication

Customer service experience

Cash handling

Digital systems literacy

Team player

Job description

People’s First Bank in Adelaide’s West Lakes branch is seeking a Customer Service Consultant to welcome customers, assist with transactions, and provide helpful financial guidance. The role offers flexible, part-time hours and supports staff across the Southern Adelaide region.

Successful candidates will have customer service experience, cash handling skills, and comfort using digital banking tools, with a focus on shaping positive customer journeys.