Vehicle Delivery & Customer Experience Coordinator

SG Fleet AU; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness days (4)

20 weeks paid parental leave

Service milestone awards

Career progression opportunities

Learning budget + LinkedIn Learning

Volunteer days

Health and wellbeing subsidy

Job summary

SG Fleet AU in Sydney is seeking a graduate for an entry level operations role to coordinate vehicle deliveries for novated leases, ensuring timely updates to drivers and stakeholders.

You will monitor deliveries, liaise with Sales, Purchasing and Suppliers, manage paperwork, and help drive high levels of customer satisfaction. This role offers wellness days, paid parental leave, learning opportunities, and career progression.

Qualifications

• Excellent phone manner and communication skills.
• Good attention to detail.
• Strong time management and organisational skills.
• Excellent stakeholder management skills.
• Ability to effectively negotiate.
• Ability to manage workload efficiently and deal with competing priorities.
• Ability to work to deadlines in a fast-paced environment.

Responsibilities

• Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time.
• Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information.
• Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner.
• Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction.
• Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures.
• Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements.
• Manage internal reports on outstanding deliveries.
• Continually review, assess and follow up overdue/outstanding orders.

Skills

Phone communication

Communication

Attention to detail

Time management

Stakeholder management

Negotiation

Workload management

Deadline awareness

Job description

SG Fleet AU in Sydney is seeking a graduate for an entry level operations role to coordinate vehicle deliveries for novated leases, ensuring timely updates to drivers and stakeholders.

You will monitor deliveries, liaise with Sales, Purchasing and Suppliers, manage paperwork, and help drive high levels of customer satisfaction. This role offers wellness days, paid parental leave, learning opportunities, and career progression.