Customer Account Manager - WA Government

FLEETCARE; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Structured onboarding

Colleague support

Professional development

Novated leasing benefits

Employee assistance program

Job summary

Fleetcare is seeking a Customer Account Manager to support a portfolio of WA Government clients with day-to-day fleet management needs. You will be the main contact for enquiries and will coordinate vehicle requirements with internal teams to ensure a positive client experience.

This hands-on role blends customer service, account coordination and problem solving, with opportunities to grow fleet knowledge and advance your career within Fleetcare.

Qualifications

• Experience in client services, customer support, account coordination or administration.
• Ability to coordinate activities across multiple internal teams.
• Strong relationship-building and problem-solving skills.

Responsibilities

• Build positive relationships with WA Government clients.
• Respond to client enquiries with timely, practical support.
• Coordinate vehicle requirements with internal teams to deliver a positive client experience.
• Prepare information for client meetings and reviews.
• Support the implementation of new clients and services.
• Maintain up-to-date client records and activities.
• Follow up outstanding actions and resolve client enquiries.”

Skills

Client Services

Customer Support

Account Coordination

Administration

Education

Experience in client services or account coordination

Job description

About Fleetcare

Fleetcare is Australia's largest independent fleet management provider, supporting organisations across Australia with practical fleet solutions and outstanding customer service.

We are looking for a customer-focused professional to join our WA Government team. This is a great opportunity for someone with experience in client services, customer support, account coordination or administration who is ready to take the next step into account management.

You do not need to be an experienced Business Development Manager or senior Relationship Manager. We are looking for someone who enjoys supporting clients, solving problems, coordinating multiple activities and developing positive working relationships.

Job Description

About the Role

As a Customer Account Manager, you will support a portfolio of WA Government clients with their day-to-day fleet management needs.

You will be a key point of contact for client enquiries and will work closely with customers and internal teams, to coordinate vehicle requirements and deliver a positive client experience.

This is a varied, hands-on position combining customer service, account coordination and practical problem-solving. You will receive support to build your fleet knowledge and further develop your account management skills.

What You'll Be Doing

• Building positive working relationships with a portfolio of WA Government clients
• Responding to client enquiries and providing timely, practical support
• Working with internal teams to progress client requests
• Helping clients understand their fleet information, reports and available services
• Preparing information for client meetings and account reviews
• Supporting the implementation of new clients and services
• Keeping client records and activities up to date
• Following up outstanding actions and taking ownership of client enquiries through to resolution
• Identifying practical ways to better support each client

Desired Skills and Experience

About You

You may currently be working in:

• Client Services, Customer Support or Account Coordination
• Fleet or Vehicle Administration
• Banking, insurance or financial services support
• Automotive, leasing or dealership administration
• A customer-facing administration role

You will be well suited to this position if you:

• Enjoy building relationships and helping customers
• Communicate clearly and professionally
• Take ownership of enquiries and follow through on commitments
• Are organised and comfortable managing several priorities
• Have strong attention to detail
• Enjoy solving problems and coordinating with different people
• Are comfortable working with reports, systems and Microsoft Office
• Work well independently and as part of a collaborative team
• Are interested in developing a long-term career in account management

Previous experience in fleet management, automotive leasing experience is preferred but not essential.

What We Offer

At Fleetcare, you will enjoy the benefits of working for a successful national organisation while being part of a friendly and supportive local team.

We offer:

• A structured introduction to Fleetcare, our clients and the fleet industry
• Support from experienced colleagues and leaders
• Ongoing learning and professional development
• Industry membership
• Modern office facilities and on-site parking
• Birthday and recognition initiatives
• Novated Leasing benefits
• Employee Assistance Program
• A collaborative environment where people share knowledge and support each other
• Opportunities to build your skills and develop your career with Fleetcare

Ready for Your Next Step?

If you have developed strong customer service or client coordination skills and are ready to progress your career in account management, we would love to hear from you.

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Any offer of employment will be subject to the successful completion of pre-employment background checks.