Fleet Manager

SG Fleet Group Ltd; Perth; In loco; AUD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellness days

Parental leave (20 weeks)

Milestone awards

Career progression

Learning budget + LinkedIn Learning

Volunteer days

Wellbeing support

Descrizione del lavoro

SG Fleet Group Ltd in Perth is seeking a proactive Customer Service Specialist to be the first point of contact for fleet management inquiries and to pro-actively manage and review a portfolio of customers for renewal and growth.

You will support Relationship Managers, deliver outstanding service, and demonstrate an understanding of customer needs with strong communication and organisational skills.

Competenze

• Previous experience in a customer service role.
• Business acumen and commercials awareness.
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress.
• Effective communicator both verbally and in writing, including good listening and probing skills.
• Critically analyses information and resolves problems through to complete resolution in a timely and effective manner.
• Proficient skills in Microsoft Office (Excel, Word).
• High attention to detail.

Mansioni

• Manage a portfolio of customers, acting as the primary day-to-day contact for fleet management enquiries and ensuring contractual obligations and KPIs are met.
• Build strong client relationships, identify opportunities for retention, revenue growth and additional products and services.
• Proactively review fleet performance and reporting to identify cost savings, utilisation improvements and fleet optimisation opportunities.
• Prepare and manage vehicle quotations, ensuring timely follow-up and accurate reporting of outcomes.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Partner with the Relationship Manager to develop client strategies, support regular client engagement and deliver initiatives that add value.

Conoscenze

Customer service

Business acumen

Organisational skills

Communication

Analytical thinking

MS Office

Attention to detail

Strumenti

Microsoft Excel

Microsoft Word

Descrizione del lavoro

Job Description

This position is responsible for being the first point of contact for all customer requests. The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs.

Job Requirements

• Previous experience in a customer service role
• Business acumen and commercials awareness
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
• Effective communicator both verbally in writing, including good listening and probing skills
• Critically analyses information and resolves problems through to complete resolution in a timely and effective manner
• Proficient skills in Microsoft Office (Excel, Word)
• High attention to detail

Job Responsibilities

• Manage a portfolio of customers, acting as the primary day-to-day contact for fleet management enquiries and ensuring contractual obligations and KPIs are met.
• Build strong client relationships, identify opportunities for retention, revenue growth and additional products and services.
• Proactively review fleet performance and reporting to identify cost savings, utilisation improvements and fleet optimisation opportunities.
• Prepare and manage vehicle quotations, ensuring timely follow-up and accurate reporting of outcomes.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Partner with the Relationship Manager to develop client strategies, support regular client engagement and deliver initiatives that add value.

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Business Support Services 1,001-5,000 employees

The success of our business begins and ends with our people. This is why a career at sgfleet will provide you with greater opportunities, challenges and job satisfaction, so that you can exceed your own expectations. We are an organisation that encourages diversity and is dedicated to teamwork, collaboration, training and innovation.

As an organisation with over 350 employees working in the forefront of the Fleet Management and Leasing industry, we believe our people are the key determinant of our continuing success and are instrumental in making sgfleet a great company.

Source: This is an extract from the company's own website.

The success of our business begins and ends with our people. This is why a career at sgfleet will provide you with greater opportunities, challenges and job satisfaction, so that you can exceed your own expectations. We are an organisation that encourages diversity and is dedicated to teamwork, collaboration, training and innovation.

As an organisation with over 350 employees working in the forefront of the Fleet Management and Leasing industry, we believe our people are the key determinant of our continuing success and are instrumental in making sgfleet a great company.

Source: This is an extract from the company's own website.