Customer Success Manager

SG Fleet; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness days

Parental leave

Education budget & LinkedIn Learning

Volunteer days

Employee assistance program

Health and wellbeing support

Job summary

SG Fleet seeks a Relationship Manager to oversee strategic client relationships during the first 24 months of a novated leasing program. This role focuses on achieving program objectives before transitioning the client to ongoing Relationship Management.

You will cultivate multi-tier relationships, work across Business Development, Education & Awareness, and Relationship Management, and ensure onboarding and implementation align with client needs. Interstate travel may be required.

Qualifications

• Bachelor of Commerce or related field (desirable).
• Proven hunger for sales and track record of results.
• Ability to market and promote products to new clients.
• Demonstrated business development and networking skills with sales experience.
• Confident engagement, communication and presentation abilities.
• Experience in developing and maintaining multi-tiered client relationships.
• Strong negotiation and commercial outcome skills.
• Excellent presentation skills and strong organisational abilities.
• Willingness to travel interstate overnight as required.
• Previous novated leasing industry experience desirable.

Responsibilities

• Develop and nurture strong multi-tiered relationships with key external stakeholders for successful launch and rollout of novated leasing.
• Collaborate across Business Development, Education & Awareness, and Relationship Management teams.
• Manage Novated Client business units to ensure cohesive rollout and ongoing success.
• Understand client needs and contractual obligations, addressing concerns and driving resolution.
• Align onboarding and implementation processes with responsibilities and schedules.
• Maintain and update Dynamics and schedule agreed client meetings proactively.
• Coordinate seamless handover to Relationship Management after 2-year program start.
• Identify product cross-sell opportunities for broader Business Development initiatives.
• Provide wellness days and employee benefits as part of well-being commitments.
• Support career progression, learning budgets, LinkedIn Learning access and volunteer days.

Skills

Sales drive

Marketing to new clients

Business development

Presentation skills

Relationship management

Negotiation

Public speaking

Organizational skills

Willing to travel

Novated leasing knowledge

Education

Bachelor of Commerce / Business

Job description

This position is responsible for strategic management of relationships within the initial 24-month period once a
new client has partnered with SG Fleet. The role requires achieving the objectives in which both the client and
SG Fleet wishes to achieve within the first two year of the program before transitioning the client to the
Relationship Management team for ‘business as usual’ relationship management.

Job Requirements

• Bachelor of Commerce or Business-related, or equivalent (desirable)
• Proven hunger for sales and ability to adapt approach to meet customer, market and team needs. A track record of achieving results
• Ability to effectively market and promote products to new clients
• Proven business development and networking skills, with sales experience
• Demonstrated ability to engage, communicate and present confidently and professionally in a variety of settings
• Experience in developing and maintaining multi-tiered client relationships
• Ability to negotiate and achieve commercial outcomes
• Excellent presentation skills
• Strong organisational and prioritisation skills meeting deadlines and reporting regularly on progress
• Flexibility for (overnight) interstate travel as required
• Prior experience in novated leasing industry (desirable)

Job Responsibilities

• Develop and nurturing of strong multi-tiered relationships with key external stakeholders to ensure successful launch and roll out of novated leasing program
• Cross-departmental collaboration with Business Development, Education & Awareness, Relationship
• Management and Novated Client business units to ensure cohesive and collaborative approach to roll-out of program
• Uphold a clear understanding of the client’s needs and contractual obligations whilst identifying any concerns and taking ownership to ensure resolution
• Alignment to Onboarding and Implementation process and requirements ensuring all responsibilities aremet
• Completion and upkeep of Dynamics and proactiveness in scheduling and completing agreed meeting schedule with client
• Seamless handover of client to the Relationship Management team at the 2-year anniversary post program commencement
• Harnessing and identifying product cross-sell opportunities for the wider Business Development Team
• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program