Customer Success Manager

SG Fleet AU; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness days

Parental leave—20 weeks

Learning budget

LinkedIn Learning access

Volunteer days

Health & wellbeing program

Job summary

SG Fleet AU is seeking a relationship management professional to strategically manage new client relationships for the first 24 months of a novated leasing program. The role focuses on achieving client and SG Fleet objectives during the initial period before transitioning to ongoing relationship management.

Candidates should bring a commerce/business background, strong sales drive, and proven networking and negotiation skills.

Qualifications

• Bachelor degree desired in Commerce or related field.
• Proven hunger for sales with ability to adapt approach to meet client and team needs.
• Experience in marketing and promoting products to new clients.
• Strong business development and networking skills with sales experience.
• Excellent written and verbal communication in various settings.

Responsibilities

• Develop and nurture strong multi-tiered relationships with key external stakeholders for the novated leasing program rollout.
• Collaborate across Business Development, Education & Awareness, Relationship Management and Novated Client units.
• Understand client needs and contractual obligations; identify concerns and drive resolution.
• Align with Onboarding and Implementation processes and meet responsibilities.

Skills

Sales drive

Adaptable approach

Negotiation

Presentation skills

Networking

Communication

Organisational skills

Education

Bachelor of Commerce or Business-related

Job description

Job Description

This position is responsible for strategic management of relationships within the initial 24-month period once a new client has partnered with SG Fleet. The role requires achieving the objectives in which both the client and SG Fleet wishes to achieve within the first two year of the program before transitioning the client to the Relationship Management team for ‘business as usual’ relationship management.

Job Requirements

• Bachelor of Commerce or Business-related, or equivalent (desirable)
• Proven hunger for sales and ability to adapt approach to meet customer, market and team needs. A track record of achieving results
• Ability to effectively market and promote products to new clients
• Proven business development and networking skills, with sales experience
• Demonstrated ability to engage, communicate and present confidently and professionally in a variety of settings
• Experience in developing and maintaining multi-tiered client relationships
• Ability to negotiate and achieve commercial outcomes
• Excellent presentation skills
• Strong organisational and prioritisation skills meeting deadlines and reporting regularly on progress
• Current full drivers licence
• Flexibility for (overnight) interstate travel as required
• Prior experience in novated leasing industry (desirable)

Job Responsibilities

• Develop and nurturing of strong multi-tiered relationships with key external stakeholders to ensure successful launch and roll out of novated leasing program
• Cross-departmental collaboration with Business Development, Education & Awareness, Relationship Management and Novated Client business units to ensure cohesive and collaborative approach to roll-out of program
• Uphold a clear understanding of the client’s needs and contractual obligations whilst identifying any concerns and taking ownership to ensure resolution
• Alignment to Onboarding and Implementation process and requirements ensuring all responsibilities aremet
• Completion and upkeep of Dynamics and proactiveness in scheduling and completing agreed meeting schedule with client
• Seamless handover of client to the Relationship Management team at the 2-year anniversary post program commencement
• Harnessing and identifying product cross-sell opportunities for the wider Business Development Team

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

Learn more by watching SG Fleet Careers