Fleet Controller

Northline; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Ongoing learning and development

Career progression opportunities

Employee recognition program

Employee Assistance Program (EAP)

Discounts on travel and services

Job summary

Northline is seeking a Fleet Allocator / Controller in Townsville to oversee daily PUD fleet scheduling, ensuring safe, on-time deliveries and exemplary service levels. You will coordinate drivers, manage bookings, and maintain clear communication with customers and internal teams.

The successful candidate will demonstrate strong planning, problem-solving, and stakeholder management skills, with experience using transport management systems and Orcoda.

Qualifications

• Strong planning and organisational skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to prioritise tasks in a fast-moving operational environment.
• Experience with transport management, dispatch, or scheduling systems.
• Proficiency in Microsoft Office applications.
• Knowledge of NHVR Fatigue Management, Basic Fatigue Management and Dangerous Goods requirements.

Responsibilities

• Plan and schedule daily pick-up and delivery runs to maximise fleet utilisation and service performance.
• Coordinate drivers and allocate work to ensure safe, on-time freight handling.
• Maintain regular communication with drivers and operational teams throughout the day.
• Provide timely and accurate updates to customers on pickups, deliveries, ETAs, and inquiries.
• Monitor compliance with safety, fatigue management, and chain of responsibility requirements.
• Track KPIs such as missed pickups and delivery performance; report results.
• Maintain accurate records in systems like Consignment Resolution Register, In Control and Mitti.
• Resolve service disruptions with practical, timely solutions.

Skills

Planning & scheduling

Communication & stakeholder management

Problem-solving

Microsoft Office

NHVR Fatigue Management knowledge

Load Restraint Guidelines knowledge

Tools

Orcoda

Transport management systems (TMS)

Dispatch software

Job description

Are you an organised and proactive logistics professional who thrives in a fast-paced transport environment?

Northline is seeking an experienced Fleet Allocator / Controller to join our team in Townsville. In this pivotal role, you will oversee the day-to-day scheduling and coordination of our Pick-Up and Delivery (PUD) fleet, ensuring freight is delivered safely, efficiently, and on time while maintaining exceptional service levels for our customers.

This is an opportunity to join a leading Australian logistics company where your expertise, problem-solving abilities, and leadership skills will make a real impact on operational performance.

What You'll Be Doing

As a Fleet Allocator / Controller, you will be responsible for:

• Planning and scheduling daily pick-up and delivery runs using Orcoda to maximise fleet utilisation and service performance.
• Coordinating drivers and allocating work effectively to ensure freight is loaded, delivered, and collected safely and on time. This includes timeslot bookings, priority freight, and special delivery requests as required.
• Maintaining regular communication with drivers and operational teams throughout the day.
• Assisting customers and maintaining clear, professional communication regarding pick-ups, deliveries, ETAs, service enquiries, emails, and phone calls.
• Providing prompt and accurate communication across the business; including with drivers, operational staff, sales, customer service, administration, and operational teams.
• Monitoring compliance with Dangerous Goods requirements, Chain of Responsibility obligations, fatigue management regulations, and safety standards.
• Tracking and reporting on operational KPIs, including missed pick-ups, delivery performance, and fleet efficiency.
• Maintaining accurate operational data and records, including updating the Consignment Resolution Register, In Control, Mitti, and other relevant systems.
• Resolving service disruptions and operational challenges by implementing practical and timely solutions.
• Support debriefs functions accurately and promptly to support freight visibility, record integrity, correct charging and operational follow-up.
• Support effective and accurate pallet control.
• Ensuring fleet presentation, load restraint compliance, and vehicle safety standards are consistently maintained.
• Operating a forklift safely and in accordance with site procedures when required.
• Scanning freight and loads accurately to support tracking, inventory control, and efficient dispatch processes.

What You'll Bring

To be successful in this role, you will have:

• Strong planning and organisational skills, with excellent attention to detail.
• The ability to prioritise tasks and make decisions in a fast-moving operational environment.
• Outstanding communication and stakeholder management skills.
• Experience working with transport management, dispatch, or scheduling systems.
• Proficiency in Microsoft Office applications.
• Knowledge of NHVR Fatigue Management, Basic Fatigue Management (BFM), Load Restraint Guidelines, and Dangerous Goods requirements will be highly regarded.
• A proactive approach to problem-solving and continuous improvement.

Why Join Northline?

At Northline, our people are at the heart of everything we do. We are committed to providing an environment where our employees can grow, develop, and build long-term careers.

We Offer:

Ongoing learning, training, and development opportunities

Career progression and internal promotion pathways

Employee recognition and reward programs

Access to our Employee Assistance Program (EAP)

Exclusive discounts on travel, fitness, health, entertainment, automotive services, and more

A supportive team culture with regular team-building activities

The opportunity to work with one of Australia's leading logistics providers

About Northline

Northline is an Australian-owned global logistics business with an industry-leading national network and an international reach spanning more than 100 countries.

Whether freight is moving between major cities, regional centres, or remote communities, our customers rely on Northline to deliver safely and efficiently.

We are proud of our people, our culture, and the outstanding service we provide. As a progressive family-owned business, we recognise and reward those who go above and beyond and provide genuine opportunities for growth and development.

That's why we are Australia's Global Logistics People.

Northline is committed to providing a safe and inclusive workplace. Successful applicants will be required to complete a pre-employment medical assessment, including a drug and alcohol screen, together with a police clearance check.