Fixed Ops Leader – Service & Parts Growth

Bathurst Motor Group; Bathurst; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based incentives

Autopact Group backing

Career development opportunities

Supportive management team

Job summary

Bathurst Motor Group is seeking a Fixed Operations Manager to lead both the Service and Parts departments. You will drive productivity, maximise workshop capacity, and develop your team to deliver exceptional customer experiences while improving revenue and profitability across fixed operations.

You will report to the General Manager and own budgeting, KPI delivery, warranty processes, and alignment with manufacturer requirements.

Qualifications

• Proven experience in a Fixed Operations/Service Manager role.
• Strong understanding of Service and Parts operations.
• Track record of achieving budgets and improving profitability.
• Excellent leadership and communication skills.
• Ability to interpret P&L statements.
• Experience with dealership management systems.

Responsibilities

• Drive workshop productivity, technician efficiency and labour profitability.
• Maximise utilisation, labour sales and customer retention.
• Manage service department budgets, gross profit and KPIs.
• Oversee warranty processes and manufacturer compliance.
• Ensure effective workshop scheduling and repair order management.
• Maintain exceptional customer service and resolve escalations.
• Oversee parts department profitability and inventory management.
• Lead and develop the Service and Parts teams.
• Establish KPIs and accountability across departments.

Skills

Leadership

People management

Financial acumen

Dealership operations

MS systems experience

Job description

Bathurst Motor Group is seeking a Fixed Operations Manager to lead both the Service and Parts departments. You will drive productivity, maximise workshop capacity, and develop your team to deliver exceptional customer experiences while improving revenue and profitability across fixed operations.

You will report to the General Manager and own budgeting, KPI delivery, warranty processes, and alignment with manufacturer requirements.