Fire Service Manager

Essential Fire Standards; Campbelltown; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Uniforms provided

Job summary

Essential Fire Standards in Campbelltown, NSW is seeking an experienced Service Manager to lead a team of fire technicians and subcontractors. You will oversee installation, maintenance, and servicing of dry and wet fire systems, while delivering exceptional customer service and building strong client relationships.

The role also involves business development, contract scheduling, after-hours coverage, and oversight of accounts payable/receivable, with a focus on safety, compliance with

Qualifications

• Proven experience leading a team in a similar role within the fire industry.
• Excellent communication and interpersonal skills, with a focus on client satisfaction.
• Must be an Australian Permanent Resident or Australian Citizen.
• Must hold a current NSW Drivers Licence.
• Knowledge of current Workplace Health and Safety Standards.
• FPAA Assessment accreditation preferable.
• Strong knowledge of Australian Standards relevant to the installation and maintenance of fire protection systems.
• Prior experience working with UPTICK preferable.

Responsibilities

• Coordinating the installation, maintenance, and servicing of dry and wet fire systems.
• Managing client relationships, delivering high-quality customer service, and responding to client inquiries.
• Looking for Business Development opportunities with new and existing clients.
• Collaborating with senior management to ensure the alignment of team objectives with company goals.
• Service/maintenance of fire safety measures when required.
• Oversee accounts payable and accounts receivable department.
• Oversee a team of fire testers, technicians, and subcontractors, ensuring efficient operations.
• Oversee the day-to-day running of scheduling of jobs/contracts.
• Oversee & manage new customer contracts
• Manage coverage of afterhours emergency calls
• Purchase stock and ensure items required for each job is allocated in the warehouse.
• Plan, schedule and address challenges for individual jobs and small projects.
• Liaise with customers to ensure seamless and smooth delivery of services.
• Prepare quotes and invoices for customers as required in conjunction with the Service team.
• Assist with ongoing skills/training acquisition for staff members and your own continuous development

Skills

Leadership

Team management

Client relationships

Communication

Scheduling

Education

FPAA Assessment accreditation preferable

Tools

UPTICK

Job description

Essential Fire Standards – Campbelltown NSW

At Essential Fire Standards, we are passionate about our industry and serious about safety. Proudly family owned and operated in Campbelltown since 2000. At Essential Fire Standards, we pride ourselves on delivering exceptional customer service to our clients while fostering strong working relationships with our staff and subcontractors. Our commitment to safety and quality makes us a leader in the fire industry.

The role

An exciting opportunity has become available within our company for an experienced Service Manager to join our team. This role involves the supervision and support of fire technicians and relevant subcontractors performing preventative and reactive maintenance acrossvarious sites. The ideal candidate will have leadership and supervisor experience within the Fire Industry (wet and dry fire), a proven record of fostering strong working relationships and the ability to provide an exceptional customer experience.

Your duties and responsibilities would include:

• Coordinating the installation, maintenance, and servicing of dry and wet fire systems.
• Managing client relationships, delivering high-quality customer service, and responding to client inquiries.
• Looking for Business Development opportunities with new and existing clients.
• Collaborating with senior management to ensure the alignment of team objectives with company goals.
• Service/maintenance of fire safety measures when required.
• Oversee accounts payable and accounts receivable department.
• Oversee a team of fire testers, technicians, and subcontractors, ensuring efficient operations.
• Oversee the day-to-day running of scheduling of jobs/contracts.
• Oversee & manage new customer contracts
• Manage coverage of afterhours emergency calls
• Purchase stock and ensure items required for each job is allocated in the warehouse.
• Plan, schedule andaddress challenges forindividual jobs and small projects.
• Liaise with customers to ensure seamless and smooth delivery of services.
• Prepare quotes and invoices for customers as required in conjunction with the Service team.
• Assist with ongoing skills/training acquisition for staff members and your own continuous develop

Qualifications and Skills

• Proven experienceleading a team inasimilarrole within the fire industry.
• Excellentcommunication and interpersonal skills, with a focus on client satisfaction.
• Must be an Australian Permanent Resident or Australian Citizen.
• Must hold a current NSW Drivers Licence.
• Knowledge of current Workplace Health and Safety Standards
• FPAA Assessment accreditation preferable.
• Strong knowledgeofAustralian Standards relevant to the installation and maintenance offire protection systems.
• Prior experience working with UPTICK preferable

Salary and Benefits:

• Company vehicle, mobile phone and uniforms provided
• Opportunities for professional development and career growth within a leading fire protection company.