Service Manager - Fire Protection

Morson Edge Australia; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Morson Edge Australia is seeking an experienced Dry Fire Service Manager in Sydney to lead and grow the dry fire service division. This hands-on leadership role manages technicians, client relationships, service delivery and department performance.

The ideal candidate will have fire protection service management experience, strong knowledge of dry fire systems, and a track record in budgeting and KPI oversight.

Qualifications

• Experience in a Service Manager or Operations Manager role within Fire Protection.
• Strong technical knowledge of dry fire systems, including fire alarms, EWIS, emergency lighting and compliance requirements.
• Experience managing technicians, workloads and service operations.
• Experience preparing quotations for defects, repairs and minor works.
• Strong understanding of AS1851, AFSS and Australian Standards.

Responsibilities

• Lead and grow the dry fire service division and take ownership of department performance.
• Manage technicians, workloads and service delivery to meet KPIs.
• Build and maintain strong client relationships and service levels.
• Prepare quotations for defects, repairs and minor works.
• Provide leadership and guidance to the team, ensuring compliance with standards.

Skills

Service management

Leadership

Client relationship management

Communication

Budget management

Tools

Simpro

Uptick

Job description

Service Manager Sydney - Circa $120k - $150k + Package

An established Fire Protection business is seeking an experienced Dry Fire Service Manager to lead and grow its dry fire service division. This is a hands-on leadership role, responsible for managing technicians, client relationships, service delivery and the overall performance of the department.

The ideal candidate will:

• Have experience in a similar Service Manager or Operations Manager role within Fire Protection.
• Have strong technical knowledge of dry fire systems, including fire alarms, EWIS, emergency lighting and associated compliance requirements.
• Be experienced managing technicians, workloads and service operations.
• Have experience preparing quotations for defects, repairs and minor works.
• Have a strong understanding of AS1851, AFSS and Australian Standards.
• Be commercially minded with experience managing KPIs, budgets and department performance.
• Have excellent leadership, organisational and communication skills.
• Experience using Uptick, Simpro or similar service management software is advantageous.

The client is looking for a long-term leader who can take ownership of the department and play a key role in its continued growth.