Fire Service Manager - Lead Techs & Client Success

Essential Fire Standards; Campbelltown; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Mobile phone

Uniforms provided

Zusammenfassung

Essential Fire Standards in Campbelltown, NSW is seeking an experienced Service Manager to lead a team of fire technicians and subcontractors. You will oversee installation, maintenance, and servicing of dry and wet fire systems, while delivering exceptional customer service and building strong client relationships.

The role also involves business development, contract scheduling, after-hours coverage, and oversight of accounts payable/receivable, with a focus on safety, compliance with

Qualifikationen

• Proven experience leading a team in a similar role within the fire industry.
• Excellent communication and interpersonal skills, with a focus on client satisfaction.
• Must be an Australian Permanent Resident or Australian Citizen.
• Must hold a current NSW Drivers Licence.
• Knowledge of current Workplace Health and Safety Standards.
• FPAA Assessment accreditation preferable.
• Strong knowledge of Australian Standards relevant to the installation and maintenance of fire protection systems.
• Prior experience working with UPTICK preferable.

Aufgaben

• Coordinating the installation, maintenance, and servicing of dry and wet fire systems.
• Managing client relationships, delivering high-quality customer service, and responding to client inquiries.
• Looking for Business Development opportunities with new and existing clients.
• Collaborating with senior management to ensure the alignment of team objectives with company goals.
• Service/maintenance of fire safety measures when required.
• Oversee accounts payable and accounts receivable department.
• Oversee a team of fire testers, technicians, and subcontractors, ensuring efficient operations.
• Oversee the day-to-day running of scheduling of jobs/contracts.
• Oversee & manage new customer contracts
• Manage coverage of afterhours emergency calls
• Purchase stock and ensure items required for each job is allocated in the warehouse.
• Plan, schedule and address challenges for individual jobs and small projects.
• Liaise with customers to ensure seamless and smooth delivery of services.
• Prepare quotes and invoices for customers as required in conjunction with the Service team.
• Assist with ongoing skills/training acquisition for staff members and your own continuous development

Kenntnisse

Leadership

Team management

Client relationships

Communication

Scheduling

Ausbildung

FPAA Assessment accreditation preferable

Tools

UPTICK

Jobbeschreibung

Essential Fire Standards in Campbelltown, NSW is seeking an experienced Service Manager to lead a team of fire technicians and subcontractors. You will oversee installation, maintenance, and servicing of dry and wet fire systems, while delivering exceptional customer service and building strong client relationships.

The role also involves business development, contract scheduling, after-hours coverage, and oversight of accounts payable/receivable, with a focus on safety, compliance with