Fintech Client Services Analyst — Growth & Training

CMC Singapore; Sydney; Vor Ort; AUD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

L&D program

Birthday off

Extra annual leave

Staff trading accounts

Zusammenfassung

CMC Markets in Sydney seeks a Client Services Representative to be the voice of the brand, handling client queries by phone, email, live chat and messaging from our Chatswood office. You will join a training-focused, development-driven team, with RG146 qualification provided, and a career path in fintech as you support customers with trades and account questions.

This full-time permanent role offers AUD 60,000 plus superannuation, with a collaborative office culture and ongoing learning

Qualifikationen

• Strong customer service orientation in a client-centric environment.
• Passion and enthusiasm for the financial services industry.
• Excellent communication in English and Mandarin, both verbal and written.
• Resilience and adaptability in a high-volume call centre setting.
• Eligibility to work in Australia permanently.

Aufgaben

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps clients coming back.
• Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Kenntnisse

Customer service

English and Mandarin

Communication skills

Multitasking

Jobbeschreibung

CMC Markets in Sydney seeks a Client Services Representative to be the voice of the brand, handling client queries by phone, email, live chat and messaging from our Chatswood office. You will join a training-focused, development-driven team, with RG146 qualification provided, and a career path in fintech as you support customers with trades and account questions.

This full-time permanent role offers AUD 60,000 plus superannuation, with a collaborative office culture and ongoing learning