Stockbroking Client Services Lead | Coach & Ops Optimizer

CMC Markets; Sydney; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Leave entitlements and wellbeing perks

$0 trades for accounts

Continuous learning

Zusammenfassung

CMC Markets in Sydney is seeking a energetic Client Services Team Leader to guide a team of up to 15 Customer Service Representatives within our Stockbroking division. You will coach staff, monitor performance and drive compliant, professional client interactions across phone, email and live chat.

You’ll build capability, identify process improvements and partner with Workforce Planning to sustain a high-performing team that delivers exceptional client experiences every day.

Qualifikationen

• Experience leading a team in a high-volume customer service or operations environment.
• Proven ability to coach and develop staff.
• Strong problem-solving and decision-making skills.
• Experience with financial services customer support is desirable.
• RG146 accreditation is preferred.

Aufgaben

• Lead and support a team of up to 15 CS representatives across phone, email and live chat.
• Manage escalated client issues and complex complaints.
• Run team meetings and onboard new knowledge and changes.
• Provide performance insights and drive service improvements.
• Ensure compliance and RG146 standards across the team.

Kenntnisse

People leadership

Team coaching

Customer service

Decision making

Problem solving

Ausbildung

RG146 accreditation

Jobbeschreibung

CMC Markets in Sydney is seeking a energetic Client Services Team Leader to guide a team of up to 15 Customer Service Representatives within our Stockbroking division. You will coach staff, monitor performance and drive compliant, professional client interactions across phone, email and live chat.

You’ll build capability, identify process improvements and partner with Workforce Planning to sustain a high-performing team that delivers exceptional client experiences every day.