Client Services Representative - Analyst

CMC Markets; Willoughby; Vor Ort; AUD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

My Days extra annual leave

Birthday off

Free breakfast cereals

Free coffee

Zusammenfassung

CMC Markets is seeking a Client Services Representative based in Chatswood, NSW. You will be the voice of the company across phone, email, live chat, and messaging channels, delivering exceptional service to clients and upholding the brand reputation.

This full-time role includes comprehensive training, RG146 qualification, and opportunities to grow within a fintech leader in CFD trading and share investing.

Qualifikationen

• Strong customer service orientation and willingness to learn.
• Fluent English and Mandarin in verbal and written communication.
• Ability to thrive in a high-volume call centre environment.

Aufgaben

• Respond to client queries via phone, email, live chat and messaging.
• Act as a brand ambassador delivering exceptional service.
• Identify opportunities to enhance the client experience and satisfaction.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Kenntnisse

Customer service

English

Mandarin

Communication

Resilience

Call center

Ausbildung

RG146 Financial Regulation

Jobbeschreibung

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

As a Client Services Representative at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of 'Canstar's Most Satisfied Customers' award.

Based in our vibrant Chatswood office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills, and lay the foundation for a thriving career in the industry whilst participating in our career development pathway.

Your journey begins with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth.

This is a full time permanent opportunity offering a salary of $60,000 plus superannuation.

Why you'll like working here

Just some of the reasons you’ll love working here include:

• Continuous learning: Our generous L&D program covers both technical, performance and leadership training, ensuring you're always learning new skills.
• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.
• Unlimited access: to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing.
• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.
• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
• Office perks: Monthly rewards & recognition, help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls, and so much more!

What you’ll be working on

As our new Client Services Representative, you'll:

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
• Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Your experience and expertise directly impacts the satisfaction of our clients, as millions of their trades are successfully executed annually.

What will help you be successful?

• You’ll possess a strong customer service orientation and thrive in a client-centric environment.
• Demonstrate passion and enthusiasm for the financial services industry.
• Communicate effectively in English and Mandarin, both verbally and in writing.
• Show resilience and adaptability in a high-volume call centre setting.
• Eligibility to work in Australia permanently.

Previous customer service experience is a plus, but your attitude and willingness to learn are what truly matter.

The things we live by

We look forward to hearing from you!

Please be vigilant when applying for jobs online.CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you'veapplied directly orthrough an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.