End User Support Engineer

CMC Singapore; Sydney; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

My Days extra annual leave

Birthday off

Charity day

Staff trading discounts

L&D and wellbeing hub

Zusammenfassung

CMC Markets is seeking an End User Support Engineer to join our Sydney IT team. Based in Barangaroo and Chatswood, you’ll provide 1st and 2nd line desktop support to internal users and ensure devices are ready for deployment.

The role emphasizes AV support, onboarding, remote-work enablement, and proactive service improvements. Experience with Windows 11, Intune, Mac management (Jamf), and cloud-based telephony is highly valued.

Qualifikationen

• Essential Windows 11 Intune Microsoft 365 Autopilot Macbooks/Jamf
• Excellent verbal and written communication skills
• Ability to multitask under pressure, ensuring service delivery is maintained
• Desirable experience in ITIL environments
• Experience supporting Modern Audio Visual solutions
• Telephony cloud-based solutions
• Server hardware and data centre/comms room maintenance
• Involvement in large-scale projects/rollouts

Aufgaben

• Provide 1st and 2nd line desktop support services to internal customer base
• Ensure all laptops and desktops are built and ready for deployment at all times
• Manage the flow of work coming into the team, escalate to 3rd line as needed
• Provide first point of contact support to end users, including guidance and training
• Onboarding new staff and exiting leavers professionally and promptly
• AV support for Video Conferencing suites
• Support for remote working
• Manage customer expectations and provide regular updates
• Maintain high-quality, on-time task delivery
• Proactively improve support processes and document all steps

Kenntnisse

Windows 11

Intune

Microsoft 365 Autopilot

Mac management (Jamf)

Excellent communication

Multitasking under pressure

ITIL experience

Audio Visual support

Telephony cloud solutions

Project rollout experience

Tools

Intune

Jamf

Microsoft 365 Autopilot

Jobbeschreibung

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

We have a new opportunity for an End User Support Engineer to join our team on a 12‑month max term contract.

This role will be based in both our Barangaroo and Chatswood offices in Sydney.

The End User Support department is built around strong process and procedures, drawing on a strong operational background to ensure a consistently excellent service is delivered each and every time.

Forming part of the wider IT department we provide IT support to our internal customer base.

The End User Support department is built around excellence in customer service.

Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time.

Forming part of the wider IT department we provide IT support to our internal customer base.

It is essential that any successful candidate have experience of this type of working environment.

Why you’ll like working here

• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months.
• Enjoy your birthday off to spend time with family and friends, on us!
• Utilise a free annual charity day to give back to your community.
• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
• Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.
• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing
• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.
• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday.
• Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What you’ll be working on?

• Provide 1st and 2nd line desktop support services to internal customer base
• Ensure all laptops and desktops are built and ready for deployment at all times
• Manage the flow of work coming into the team, take ownership of issues, escalating to 3rd line where necessary
• Provide first point of contact support to end users, including guidance, training, and advice where applicable
• Onboarding new staff and exiting leavers in a professional and timely manner
• AV support for our Video Conferencing suites
• Support for remote working
• Manage customer expectations and provide regular updates
• Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users
• Ensure all tasks are delivered to a high quality and on time
• Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery
• Ensure incidents and problems are managed correctly always documenting all steps for later analysis
• Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training

What will help you be successful?

• Essential Windows 11 Intune Microsoft 365 Autopilot Macbooks/Jamf
• Excellent verbal and written communication skills
• Ability to multitask under pressure, ensuring service delivery is maintained
• Desirable Experience of multi-tiered / ITIL support environments
• Experience supporting Modern Audio Visual solutions
• Telephony cloud based solutions
• Server hardware and comms rooms maintenance, including patch management
• Involvement in large scale projects / roll outs

Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident)

We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.