Client Services Pro & Analyst – FinTech Growth

CMC Markets; Willoughby; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

My Days extra annual leave

Birthday off

Free breakfast cereals

Free coffee

Job summary

CMC Markets is seeking a Client Services Representative based in Chatswood, NSW. You will be the voice of the company across phone, email, live chat, and messaging channels, delivering exceptional service to clients and upholding the brand reputation.

This full-time role includes comprehensive training, RG146 qualification, and opportunities to grow within a fintech leader in CFD trading and share investing.

Qualifications

• Strong customer service orientation and willingness to learn.
• Fluent English and Mandarin in verbal and written communication.
• Ability to thrive in a high-volume call centre environment.

Responsibilities

• Respond to client queries via phone, email, live chat and messaging.
• Act as a brand ambassador delivering exceptional service.
• Identify opportunities to enhance the client experience and satisfaction.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Skills

Customer service

English

Mandarin

Communication

Resilience

Call center

Education

RG146 Financial Regulation

Job description

CMC Markets is seeking a Client Services Representative based in Chatswood, NSW. You will be the voice of the company across phone, email, live chat, and messaging channels, delivering exceptional service to clients and upholding the brand reputation.

This full-time role includes comprehensive training, RG146 qualification, and opportunities to grow within a fintech leader in CFD trading and share investing.