Client Services Representative - Analyst

CMC Markets; Sydney; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

My Days entitlement

Birthday off

Charity day

Wellbeing hub & discounts

Job summary

CMC Markets in Sydney is seeking a Client Services Representative to be the voice of the brand, answering client queries across phone, email, live chat and messaging, and delivering outstanding service that keeps customers coming back.

Based in our Chatswood office, you’ll receive comprehensive training including RG146 regulatory qualification, learn our cutting-edge trading platforms, and grow your career within a supportive fintech environment that values curiosity and continuous learning.

Qualifications

• Strong customer service orientation in a client-centric environment.
• Passion and enthusiasm for the financial services industry.
• English and Mandarin communication (oral and written).
• Resilience and adaptability in a high-volume call centre.

Responsibilities

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
• Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Skills

Bilingual English/Mandarin

Job description

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering. As a Client Services Representative at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of 'Canstar's Most Satisfied Customers' award. Based in our vibrant Chatswood office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills, and lay the foundation for a thriving career in the industry whilst participating in our career development pathway. Your journey begins with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth. This is a full time permanent opportunity offering a salary of $60,000 plus superannuation.

Why you'll like working here

• Continuous learning: Our generous L&D program covers both technical, performance and leadership training, ensuring you're always learning new skills.
• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months.
• Enjoy your birthday off to spend time with family and friends, on us!
• Utilise a free annual charity day to give back to your community.
• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing.
• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.
• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
• Office perks: Monthly rewards & recognition, help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls, and so much more!

What you’ll be working on

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
• Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Your experience and expertise directly impacts the satisfaction of our clients, as millions of their trades are successfully executed annually.

What will help you be successful?

• You’ll possess a strong customer service orientation and thrive in a client-centric environment.
• Demonstrate passion and enthusiasm for the financial services industry.
• Communicate effectively in English and Mandarin, both verbally and in writing.
• Show resilience and adaptability in a high-volume call centre setting.

Eligibility to work in Australia permanently. Previous customer service experience is a plus, but your attitude and willingness to learn are what truly matter.

The things we live by CMC Markets is powered by our people.

We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work.

We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, we’ll consider you for this role and any other suitable opportunities across the business.

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made.

If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team.

We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.

CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.