Workshop Administrator

Cullen Jewellery; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Extra paid leave

Charity sponsorship

Parking

Modern office

Job summary

Cullen Jewellery in Melbourne is seeking a Workshop Administrator to run daily workshop operations, delegate tasks to jewellers, and ensure work is completed on time and to standard. You will coordinate with production and logistics, track progress, and maintain strict quality controls in a fast-paced environment.

The role emphasizes cross-department communication, accurate record-keeping, and managing consumables and shipments to support uninterrupted workflows from their modern Kew office.

Qualifications

• Experience scheduling and monitoring workflow within production, manufacturing, workshop, or high-volume retail.
• High-level organisation with proficiency in workflow tracking and spreadsheets.
• Experience in quality control procedures with attention to detail on finished products.
• Strong interpersonal skills to lead briefings and provide updates across departments.
• Experience managing inventory and coordinating logistics documentation including shipping and customs is desirable.

Responsibilities

• Manage daily workshop operations by assigning jobs to bench staff based on capacity and priority.
• Monitor progress and address delays, reallocating tasks for urgent requests and maintaining records in tracking software.
• Perform quality control checks on finished pieces and document deviations and corrective actions.
• Lead daily team briefings and provide status reports to the Workshop Manager.
• Monitor consumables stock and coordinate shipments and customs documentation to support workflows.

Skills

Scheduling workflow

Team leadership

Quality control

Inventory management

Cross-department communication

Tools

Job tracking software

Spreadsheet software

Job description

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure - in both form and feeling. From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

Our dedication to our clients is what sets us apart. We build lasting relationships and share our expertise to help them make confident, informed decisions.

About the position:

The Workshop Administrator serves as the operational engine of our workshop, coordinating daily workflow, tracking job progress, and ensuring our bench teams complete every piece on time and to standard. Sitting at the intersection of production, logistics, and craft, this role delegates tasks to jewellers, setters, filers, and polishers, manages consumables stock, and performs final quality control checks. If you excel at workflow tracking, cross-departmental communication, and maintaining strict quality standards in a fast-paced environment, this role offers an exciting opportunity to drive production excellence.

Key responsibilities include:

• Manage daily workshop operations by assigning jobs to setters, filers, polishers, and bench staff based on capacity, production targets, and priority.


• Monitor job progress throughout the day, proactively addressing delays, reallocating tasks for urgent requests, and maintaining accurate records in job tracking software.


• Perform thorough quality control (QC) checks on completed jewellery pieces to verify workmanship meets brand standards, documenting deviations and coordinating corrective actions.


• Facilitate daily team briefings, provide regular status reports to the Workshop Manager, and liaise with production and logistics teams to ensure seamless information flow.


• Monitor workshop consumable stock, manage supply orders, and coordinate shipments and documentation (including customs paperwork) to support uninterrupted workflows.

What we are seeking:

• Proven experience scheduling, delegating, and monitoring workflow within a production, manufacturing, workshop, or high-volume retail environment.


• High-level organisational skills with proficiency in workflow tracking software, spreadsheets, and precise digital record-keeping.


• Demonstrated experience in quality control procedures with a keen eye for detail when assessing finished product standards.


• Strong interpersonal skills to lead team briefings, communicate across departments, and provide clear updates to management.


• Experience managing inventory/consumables and coordinating logistics documentation, including shipping and customs processes is desirable.

What we offer:

• Collaborate closely with master craftspeople, workshop leads, and production teams in a modern, technology-driven workshop environment.


• Fast-track your career and operational management skills as our global footprint continues to rapidly scale.


• Enjoy a supportive, Monday-Friday corporate culture in our modern Kew office, complete with convenient parking options.


• Generous staff discounts on our fine jewellery, plus a 20% discount for your friends and family.


• An extra week of paid leave every year to support a charity close to your heart.


• Sponsorship of a child in need via Baptist World Aid for every full-time team member who joins our family.