Service Coordinator / Administration Officer

Service Stream Fixed Communications; Hobart; Presencial; AUD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Modern Mornington office location

Supportive and collaborative team

Professional development opportunities

Employee recognition and reward

Long-term employment

Free onsite car parking

Descripción de la vacante

TechSafe's Tasmanian division seeks a Service Coordinator / Administration Officer to support the delivery of electrical inspection and compliance services across Tasmania. Based in Mornington, you will coordinate field resources and handle customer interactions to ensure smooth service delivery.

This permanent full-time role requires exceptional organisation, attention to detail and the ability to manage changing priorities while maintaining high-quality records and reporting.

Formación

• Experience in administration, scheduling, workforce coordination, customer service, or service delivery.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Intermediate to advanced skills in Microsoft Outlook, Excel and Word.
• Excellent verbal and written communication skills.
• Strong data entry skills with high attention to detail and accuracy.
• Confidence interacting with customers, contractors, and field personnel.
• Proven problem-solving and decision-making abilities.
• The ability to work autonomously while contributing positively to a team.
• Experience working to service delivery targets and KPIs will be highly regarded.

Responsabilidades

• Coordinate and schedule daily work activities for field-based inspectors across Tasmania.
• Allocate, dispatch and reschedule work to ensure customer and contractual commitments are achieved.
• Manage changing priorities and respond to urgent operational requirements.
• Liaise with inspectors, customers and stakeholders to coordinate appointments and resolve scheduling challenges.
• Monitor workloads and ensure service delivery targets and KPIs are achieved.
• Process inbound customer enquiries and provide a high standard of customer service.
• Support field staff with administrative and operational requirements.
• Working with the Electrical industry and the Department of Justice.
• Maintain accurate records and update business systems.
• Assist with billing, invoicing and contract administration activities.
• Prepare reports and undertake general administration duties as required.

Conocimientos

Administration

Scheduling

Workforce coordination

Customer service

Service delivery

Organisation

Time management

Communication

Data entry

Problem solving

Autonomy

Herramientas

Microsoft Outlook

Excel

Word

Descripción del empleo

Primary Location

TAS - Mornington - Jannah Court

Job Description Summary

An exciting opportunity exists to join TechSafe's Tasmanian division as a Service Coordinator / Administration Officer. As the operational hub of our business, you will coordinate field-based resources, manage customer interactions, and support the delivery of inspection services across Tasmania. This role is perfect for a highly organised, solutions-focused professional who excels in a fast-paced environment and takes pride in delivering outstanding service and operational outcomes.

About the Role

TechSafe is seeking an experienced and highly organised Administration Officer to join our team based in Mornington, Tasmania. This permanent full-time position plays a critical role in supporting the delivery of electrical inspection and compliance services across Tasmania. The successful applicant will be responsible for coordinating field resources, managing work allocation and scheduling, liaising with customers and inspectors, and ensuring administrative processes are completed efficiently and accurately. This is a fast-paced role requiring strong organisational skills, sound judgement, attention to detail, and the ability to manage competing priorities in a dynamic operational environment.

Key Responsibilities

• Coordinate and schedule daily work activities for field-based inspectors across Tasmania.
• Allocate, dispatch and reschedule work to ensure customer and contractual commitments are achieved.
• Manage changing priorities and respond to urgent operational requirements.
• Liaise with inspectors, customers and stakeholders to coordinate appointments and resolve scheduling challenges.
• Monitor workloads and ensure service delivery targets and KPIs are achieved.
• Process inbound customer enquiries and provide a high standard of customer service.
• Support field staff with administrative and operational requirements.
• Working with the Electrical industry and the Department of Justice.
• Maintain accurate records and update business systems.
• Assist with billing, invoicing and contract administration activities.
• Prepare reports and undertake general administration duties as required.

About You

To succeed in this role, you will be highly organised, resilient, and capable of managing a busy and varied workload while maintaining exceptional attention to detail. You will possess:

• Experience in administration, scheduling, workforce coordination, customer service, or service delivery.
• Strong organisational and time management skills.
• The ability to manage multiple priorities and deadlines.
• Intermediate to advanced skills in Microsoft Outlook, Excel and Word.
• Excellent verbal and written communication skills.
• Strong data entry skills with high attention to detail and accuracy.
• Confidence interacting with customers, contractors, and field personnel.
• Proven problem-solving and decision-making abilities.
• The ability to work autonomously while contributing positively to a team environment.
• Experience working to service delivery targets and KPIs will be highly regarded.

What Success Looks Like

The successful candidate will:

• Thrive in a dynamic and fast-paced environment.
• Remain calm and professional under pressure.
• Effectively manage competing priorities and unexpected changes.
• Build positive working relationships with customers and field staff.
• Take ownership of tasks and follow them through to completion.
• Demonstrate initiative, accountability and sound judgement.
• Deliver a consistently high standard of customer service and administrative support.

What We Offer

• Competitive salary package.
• Modern Mornington office location.
• Supportive and collaborative team environment.
• Ongoing training and professional development opportunities.
• Employee recognition and reward programs.
• Stable, long-term employment with an established organisation.
• Free onsite Carparking

A Note About This Role

This role is ideally suited to someone who enjoys coordinating people, solving problems, managing competing priorities, and ensuring work gets done efficiently in a constantly changing operational environment. If you enjoy variety in your day and take pride in keeping things organised and on track, we'd love to hear from you.

Department

Administration